Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

John D. Galbreath III

Vancouver,WA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional retail worker with comprehensive experience in customer service and cash handling. Adept at fostering team collaboration and flexibility to meet shifting demands. Skilled in transaction processing, inventory management, and maintaining orderly work environments. Strong interpersonal skills and focus on delivering results ensure reliable performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

United States Naval Service
03.2018 - 07.2025
  • Led diverse teams in high-pressure environments, fostering collaboration and mission success.
  • Developed training programs to enhance team readiness and operational efficiency for 16 members over 4 years.
  • Streamlined communication protocols, ensuring timely information flow across 6 units.
  • Implemented performance evaluations to drive accountability and professional growth within the team.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Electronics Technician – Customer Service Representative

United States Navy
04.2022 - 07.2025
  • Achieved operational excellence in all assigned projects while adhering to strict safety protocols at all times.
  • Maintained a high level of customer satisfaction by resolving technical issues swiftly and professionally.
  • Increased customer satisfaction with quick and accurate diagnostic abilities for electronic products.
  • Provided exceptional customer support, resolving technical issues and offering guidance on electronic product usage.

Electronics Technician – Data Link Systems Repair Technician

United States Navy
05.2018 - 04.2022
  • Demonstrated expertise in the troubleshooting, diagnostics and attention to detail to resolve a wide range of electronic faults.
  • Worked with a team to maintain and support communications equipment for an active naval vessel in a high stress environment.
  • Used critical thinking through troubleshooting to actively maintain and test Data Link system, sub-systems, and circuits to assure proper operation.
  • Diagnosed and repaired electronic systems, ensuring operational readiness of naval equipment.
  • Conducted preventative maintenance on electronic devices to enhance reliability and performance.
  • Maintained accurate documentation of repair processes and service history for compliance audits.
  • Trained junior technicians on best practices for electronic system diagnostics and repairs.
  • Ensured adherence to safety protocols during all maintenance and repair activities in high-risk environments.
  • Monitored and tested equipment performance to diagnose and resolve problems.

Education

High School Diploma -

Onate High School
Las Cruces, NM
06.2010

Skills

  • Effective written communication
  • Customer service
  • Innovative thinking
  • Data-driven decision making
  • Detail-oriented approach
  • Analytical problem-solving
  • Team leadership
  • Collaborative teamwork
  • Equipment installation

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 16 staff members.

Certification

  • CUSTOMER SERVICE
  • TECH SUPPORT

Languages

English
Native or Bilingual

Timeline

Electronics Technician – Customer Service Representative

United States Navy
04.2022 - 07.2025

Electronics Technician – Data Link Systems Repair Technician

United States Navy
05.2018 - 04.2022

Team Leader

United States Naval Service
03.2018 - 07.2025

High School Diploma -

Onate High School

Similar Profiles

CREATE PROFILE