JOHN DIGANGI
Vernon,NJ
Summary
Accomplished Store Manager with a proven track record at WMS Rich & Son, enhancing customer satisfaction and streamlining warehouse operations at Alpi Logistics Inc. Expert in customer service management and problem-solving, excel in multitasking and fostering positive relationships. Redesigned warehouse layout for optimal efficiency, demonstrating exceptional organizational and communication skills. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
WMS Rich & Son
02.2013 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control 20K-140K, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Warehouse Manager
Alpi Logistics Inc
03.2012 - 02.2014
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Direct Support Professional
Pierre Deux
04.2009 - 01.2013
- Operated and updated the Distribution Center that serviced 27 retail stores, and customer direct shipments.
Education
High School Diploma -
Minisink Valley High School
Slate Hill, NY06.1990
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
Certification
Core Competencies:
Cost Reduction Vendor Negotiations
OSHA AIB
Red Cross Certified Adult and Pediatric First AID/CPR/AED
Timeline
Store Manager
WMS Rich & Son
02.2013 - 06.2024
Warehouse Manager
Alpi Logistics Inc
03.2012 - 02.2014
Direct Support Professional
Pierre Deux
04.2009 - 01.2013
High School Diploma -
Minisink Valley High School