Tina Nowak
Vernal,UT
Summary
Dynamic Store Manager at EG America with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in inventory management and employee training, successfully implementing strategies that reduced shrinkage and improved team performance. Recognized for fostering a collaborative environment and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Store Manager
EG America
Dinosaur, CO
07.2017 - Current
- Trained staff on operational procedures to enhance customer service and sales performance.
- Managed inventory levels and stock replenishment to maintain optimal product availability.
- Implemented loss prevention strategies, reducing shrinkage through improved training and monitoring.
- Developed promotional displays and marketing initiatives to increase foot traffic and sales revenue.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Led team meetings to communicate goals, provide feedback, and foster a collaborative work environment.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through personalized service solutions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Rotated merchandise and displays to feature new products and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Uintah High School
Vernal, UT05-1999
Skills
Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Policies and procedures
- Store displays
- Employee scheduling
- Accurate cash handling
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Friendly and positive
Inventory management
Cash management
Employee training
Timeline
Store Manager
EG America
07.2017 - Current
High School Diploma -
Uintah High School