Markisha Davis
Summary
Knowledgeable business management professional with over 2 years of experience in leading teams to success. Strongly focused on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Expertise in inventory management, customer service, and staff training with excellent problem-solving and communication skills. Enthusiastic about creating a positive customer experience and optimizing store performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Backyard Bowls
06.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and constructive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Shift Leader
Nektar Juice Bar
05.2020 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Science - Business Management
Santa Monica College
Santa Monica, CA06-2026
Skills
- Leadership
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Exceptional interpersonal skills
Certification
- Food Handlers Certification
- Food Manager Certification
Timeline
Store Manager
Backyard Bowls
06.2021 - Current
Shift Leader
Nektar Juice Bar
05.2020 - 06.2021
Associate of Science - Business Management
Santa Monica College
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