John Dillon
Greensboro,NC
Summary
Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.
Overview
12
12
years of professional experience
Work History
Fiber Project Coordinator
GAC Enterprises, LLC
07.2022 - Current
- Created and updated fiber maps to streamline task allocation for pull, blow, and overlash operations.
- Ensured timely fiber deployments by managing communication between management and field teams based on project schedules.
- Create the as-builts for the fiber pulls to show accurate footage of the fiber.
- Give the customer a clear, clean map to look at for verification of fiber installation.
- Ensured flawless splices by creating precise directional guides with updated splicing maps.
- Mitigated downtime by delivering rapid responses to crew inquiries and technical challenges.
- Initiated communication with customers regarding any operational problems.
- Addressed emergency requests with efficiency to minimize response times.
- Processed received permits, aligning them with corresponding poles on customer designs for project compliance.
- Adjusted inventory information to align with daily operations and checked conduit readiness.
- Collaborated in advance to ensure pulls were consistently synchronized.
- Utilized KMZ files for task execution.
- Demonstrated expertise in using spreadsheets and editing software.
Quality Control Technician
Ansco & Associates
10.2021 - 07.2022
- Monitored contractor performance to ensure compliance with standards for AT&T fiber optic projects.
- Interpreted technical drawings to comply with AT&T requirements for installations.
- Verified accurate digging, misfiling, and drilling depths according to NCDOT guidelines.
- Ensured accuracy in setting handholes and road crossings on designated property lines.
- Restored homeowners’ properties with new grass seed and straw after excavation.
Utility Locator Technician
Heath Consultants Incorporated
07.2020 - 10.2021
- Operate company vehicles to reach each allocated destination per given tickets.
- Ensured safe digging practices by accurately identifying gas line locations.
- Ensured readiness to begin work by uploading images and validating ticket safety.
- Expertly identified gas line positions involving meters, valves, farm taps and test poles/boxes.
- Proficient in locating gas that emits weak signals.
- Integrated primary operations with advanced back tracing services.
Assistant Store Manager
Sprint
08.2019 - 07.2020
- Guiding our employees in making successful sales, upselling, and using proper techniques, while giving our customer base the best possible experience in our store.
- Managed inventory tasks, including processing returns and restocking.
- Assisted in executing customer transactions similar to sales consultants.
- Delivered top-notch customer experiences, fostering rapport and driving more device sales.
- Contributed to earning multiple team awards for exceptional sales performance.
- Secured repeat business from customers by consistently delivering outstanding sales support.
- Achieved top rankings in various company-wide sales competitions.
Sprint Customer Service Representative
Sprint
03.2017 - 08.2019
- Cultivated five-minute friendships with clients to improve satisfaction.
- Maintained proficiency in operating POS systems.
- Ensured accessories were consistently stocked and visually attractive for customer satisfaction.
- Achieved recognition through multiple awards for quarterly sales performance.
- Advanced to the role of Lead Consultant through dedication and excellence.
DirecTV Technician
DirecTV/ATT
07.2015 - 08.2016
- Properly installing coax cable, dishes, and receivers into customers' homes while maintaining proper code.
- I kept track of my on-hand inventory in the company-provided vehicle, while also maintaining the company-provided vehicle.
- Provide the best customer service possible while showing the customer how to use the installed product.
- Achieved certified technician status by successfully finishing extensive product installation training.
Machine Operator/Forklift Operator
Asheboro Elastics
07.2014 - 07.2015
- Load elastic into machine for dye, starch or whitener finish
- Monitor machine to make sure it's running properly, cut out any visible defects
- Forklift operation, cleaning, and making chemicals mixes for the elastic to run through for finishing
- I help put out the best possible elastic for our customers in a timely manner
Cashier/Customer Service
Murphy Express
02.2013 - 07.2014
- Maintained store operations by troubleshooting fuel pumps, stocking inventory, and organizing coolers.
- Helped many people with any problems they may have had.
- Enhanced customer satisfaction through effective promotion of additional products.
Education
GED -
Randolph Community College
Asheboro, NC01.2010
Skills
- Cash handling
- Project management
- Supervising experience
- Assistant Manager experience
- POS
- Utility locating
- Communication skills
- Quality Assurance
- Microsoft Office
- Store Management Experience
- Analysis skills
- Quality Inspection
- Upselling
- Sales
- Leadership
- Manufacturing
- Computer operation
- Vehicle maintenance
- Troubleshooting
- Machining
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Fiber Project Coordinator
GAC Enterprises, LLC
07.2022 - Current
Quality Control Technician
Ansco & Associates
10.2021 - 07.2022
Utility Locator Technician
Heath Consultants Incorporated
07.2020 - 10.2021
Assistant Store Manager
Sprint
08.2019 - 07.2020
Sprint Customer Service Representative
Sprint
03.2017 - 08.2019
DirecTV Technician
DirecTV/ATT
07.2015 - 08.2016
Machine Operator/Forklift Operator
Asheboro Elastics
07.2014 - 07.2015
Cashier/Customer Service
Murphy Express
02.2013 - 07.2014
GED -
Randolph Community College