John D. Lloyd
Clayton,North Carolina
Summary
Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement.
Overview
25
25
years of professional experience
Work History
Practice Engagement Specialist
BIOLOGICS/MCKESSON
01.2022 - Current
- Participated in all pre-launch training to develop deep understanding of new drug or campaign profile, identify likely prescriber targets and perform sales outreach with confidence and precision
- Responsible for daily sales outreach to prescriber targets in an assigned geographic territory
- Document all sales activity and coordinate follow up sales contact with the Regional Practice Liaison as needed
- Aggregate feedback to identify trends and potential barriers to access and affordability
- Developed and implemented engagement strategies enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
Operations Manager
KIGHTS MEDICAL, RALEIGH NC
01.2015 - 01.2022
- Responsible for daily operations including supervision of staff at home office as well as both satellite offices located at Duke University Medical Center and Duke Regional Hospital.
- Engaged with Physicians and Clinical staff coordinating appropriate treatment of patients being discharged.
- Developed and maintained Standard Operating Procedures for key operations.
- Conducted staff training sessions to improve operational best practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Revenue Cycle Manager
OMEGA TECHNOLOGIES, Ft Lauderdale, FL
01.2012 - 01.2015
- Marketed CFO's and CEOs of various Hospitals throughout the United States selling to them software and Fund Revenue Services as they pertained to recovery of unbilled/uncollected funds.
- Supervised onsite operations at various Hospitals during chart evaluation process discovering loss charges.
- Consulted billing departments regarding correct auditing of billing processes.
Chief Operating Officer
RELIANT URGENT CARE, PA, Raleigh, NC
01.2009 - 01.2012
- Responsible for managing of 2 clinics as well as supervision of Clinical Staff.
- Oversaw all contract negotiations with Insurance Companies as well as negotiation of all equipment and supply purchasing.
- Streamlined operational workflows to enhance patient care and service delivery efficiency.
- Fostered a culture of continuous improvement through staff training and development programs.
Director of Operations
Airborne Critical Care, Smithfield, NC
01.2006 - 01.2009
- Responsible for the overall operation of flight/patient services as it pertained to the transport of critically ill patients originating from the Caribbean as well as other locations throughout the United States.
- Responsible for all training of Flight Crews.
- Provided Patient Care on various Missions as needed.
Owner
MED-PLUS, Raleigh, NC
01.2001 - 01.2006
- Owned and Operated a Durable Medical Equipment company specializing in Respiratory and Orthopaedic Equipment and Supplies. Marketed and sold services to Physicians and Discharge Planners in various Hospitals and Physician Offices
Education
BS - Biological Sciences, Minor in Athletic/Sports Medicine
East Carolina University
Greenville, NCCertified Respiratory Therapist - undefined
Durham Technical Community College
Skills
- Decision-making
- Incident response
- Creative strategies
- Customer service
- Community relationship building
- Technical issue troubleshooting
Timeline
Practice Engagement Specialist
BIOLOGICS/MCKESSON
01.2022 - Current
Operations Manager
KIGHTS MEDICAL, RALEIGH NC
01.2015 - 01.2022
Revenue Cycle Manager
OMEGA TECHNOLOGIES, Ft Lauderdale, FL
01.2012 - 01.2015
Chief Operating Officer
RELIANT URGENT CARE, PA, Raleigh, NC
01.2009 - 01.2012
Director of Operations
Airborne Critical Care, Smithfield, NC
01.2006 - 01.2009
Owner
MED-PLUS, Raleigh, NC
01.2001 - 01.2006
Certified Respiratory Therapist - undefined
Durham Technical Community College
BS - Biological Sciences, Minor in Athletic/Sports Medicine
East Carolina University