Maggie Kremers
Shawnee
Summary
Knowledgeable Client Engagement Specialist with proven ability to build strong client relationships and foster customer loyalty. Demonstrated success in managing client accounts and resolving issues promptly and effectively. Utilized excellent communication and problem-solving skills to enhance client satisfaction and drive business growth.
Overview
10
10
years of professional experience
Work History
Client Engagement Specialist I
Quest Diagnostics
01.2020 - Current
- Fostered relationships with 80+ client's annual book of business through entire program implementation as primary contact
- Coordinated with internal strategic partners in billing, contract, customer relations and information technology to deliver superior service
- Maintained revenue by analyzing areas of growth opportunity with clients
- Enhanced customer engagement to identify other product opportunities for programs
Assistant Account Executive
MMGY Global
11.2018 - 01.2020
- Served as advertising point of person for client communications and led status calls and wrap reports
- Conducted interviews for and supervised the agency-wide internship program
- Managed workflow for several accounts at a time through writing creative briefs and initiating projects with kick off meetings
- Supported and led creative campaigns that align the clients with their organizations mission and value to accelerate business performance
Account Coordinator
MMGY Global
08.2016 - 11.2018
- Served as advertising point of person for client communications and led status calls and wrap reports
- Conducted interviews for and supervised the agency-wide internship program
- Managed workflow for several accounts at a time through writing creative briefs and initiating projects with kick off meetings
- Supported and led creative campaigns that align the clients with their organizations mission and value to accelerate business performance
Assistant Account Executive
GlynnDevins
05.2016 - 07.2016
- Communicated with the account executives by making sure we were meeting our client's needs.
- Updated client's websites and monitored the sample distribution process.
- Assisted with reception desk support.
- Mapped target audiences and analyzed market response to advertising.
Education
Bachelor of General Arts - Communication Studies, Business, Women Studies
The University of Kansas
Lawrence, Kansas05.2016
Skills
- Project management
- Customer retention
- Team collaboration
- Creative problem solving
- Decision-making
Timeline
Client Engagement Specialist I
Quest Diagnostics
01.2020 - Current
Assistant Account Executive
MMGY Global
11.2018 - 01.2020
Account Coordinator
MMGY Global
08.2016 - 11.2018
Assistant Account Executive
GlynnDevins
05.2016 - 07.2016
Bachelor of General Arts - Communication Studies, Business, Women Studies
The University of Kansas