Lorelei Maciejewski
Client Engagement Specialist
Durham,NC
Summary
Organized and flexible Client Engagement Specialist with experience in data management and client communications. Responsible, efficient, and productive professional who is comfortable when working independently as well as in collaborative environments.
Overview
5
5
years of professional experience
Work History
Client Engagement Specialist
Paradigm Personality Labs
02.2022 - Current
- Serviced and maintained accounts of over 3,000 clients ensuring client satisfaction and order renewal.
- Organized and managed Certification Courses through Skyprep platform.
- Managed internal systems, primarily Salesforce and Pardot. Tracked and analyzed client data and operated email campaigns.
- Manged projects including moving CRM platforms, creation of process documentation, and update of operational methods for improved efficiency.
Administrative Support Specialist
UNC Chapel Hill
03.2020 - 02.2022
- Increased office efficiency by modernizing document organization systems and databases for online transition on Salesforce and OneDrive.
- Managed student employees and ambassador program and associated projects.
- Designed and managed application process and recruitment drive for over 400 students.
- Identified, recommended, and tracked improvements to existing processes while creating SOP.
- Maintained professional atmosphere within office through effective conflict resolution techniques and consistent enforcement of company policies
Education
Certificate - Project Management
Durham Technical Community College
Durham, NC 05.2001 -
Bachelor of Arts - English Literature
University of North Carolina At Chapel Hill
Chapel Hill, NC 05.2001 -
Skills
CRM management
Timeline
Client Engagement Specialist
Paradigm Personality Labs
02.2022 - Current
Administrative Support Specialist
UNC Chapel Hill
03.2020 - 02.2022
Certificate - Project Management
Durham Technical Community College
05.2001 -
Bachelor of Arts - English Literature
University of North Carolina At Chapel Hill
05.2001 -
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