John Doan
Smyrna,GA
Summary
Dependable professional with strong work ethic and results-driven mindset. Proven ability to build relationships and manage time effectively in high-pressure restaurant settings. Expertise in delivering exceptional service and ensuring customer satisfaction, leading to long-term loyalty. Highly skilled in optimizing operations through efficient task prioritization and collaboration.
Overview
8
8
years of professional experience
Work History
Server and Shift Lead
SSAMJANG KBBQ
Smyrna, GA
09.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders for large groups efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Resolved customer inquiries and complaints with professionalism.
- Prepared tables and dining areas promptly for guest arrivals.
- Upsold menu items to enhance overall guest experience.
- Informed customers about daily specials and signature offerings.
Student
Kennesaw State University
Kennesaw, USA
01.2023 - Current
- Football, Deca Club, and many other clubs
- In many clubs at the University such as the robotics team and American Red Cross Organization
Server
KPOT Korean BBQ & Hot Pot
Smyrna, USA
09.2023 - 04.2024
- Worked as a server and was able to improve the performance with other servers and work deliberately and efficiently
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and provided detailed food information.
- Managed table settings and ensured cleanliness throughout the dining area.
- Resolved customer complaints promptly to maintain a positive dining experience.
Sales Associate
Foot Locker
Kennesaw, USA
04.2020 - 08.2020
- Worked varied hours, days, nights, and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within the department.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Crew Member
Chick-fil-A Restaurants
Buford, USA
01.2018 - 09.2018
- My responsibilities included taking customer orders efficiently and quickly.
- Keeping the store well-maintained and clean.
- Preparing food correctly following the safety guidelines.
- Assisting with resolving customer issues when necessary.
- Putting away supplies after truck deliveries.
Server
Chick-fil-A
Buford, USA
05.2018 - 08.2018
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating the customer window and sales register.
- Checked on dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
Education
Some College (No Degree) - Mechanical Engineering
Kennesaw State University
Kennesaw, GASkills
- Basic math
- Sushi
- Exceptional at multitasking
- POS
- Food service
- Communication skills
- Strong organizational skills
- Serving
- Food handling
- Adapts well to change and enjoys challenging environments
- Customer service
- Restaurant experience
- Food safety
- Retail sales
- Responsible for various duties
- Wine knowledge
- Food industry
- Cash handling
- Dining customer service
Languages
Spanish
Limited
Vietnamese
Native/ Bilingual
Timeline
Server and Shift Lead
SSAMJANG KBBQ
09.2024 - Current
Server
KPOT Korean BBQ & Hot Pot
09.2023 - 04.2024
Student
Kennesaw State University
01.2023 - Current
Sales Associate
Foot Locker
04.2020 - 08.2020
Server
Chick-fil-A
05.2018 - 08.2018
Crew Member
Chick-fil-A Restaurants
01.2018 - 09.2018
Some College (No Degree) - Mechanical Engineering
Kennesaw State University
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