AKIA BRIGGS
Kansas City,US
Summary
Behavioral Support Professional with 6+ years of experience in providing compassionate care and support to individuals with disabilities. Proficient in medication administration, basic life support, and maintaining HIPAA compliance, with strong skills in teamwork and patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
HCA
Overland Park, KS
03.2025 - Current
- Serve as the first point of contact at the reception desk; answer phones, greet and communicate with patients and providers.
- Schedule, reschedule, and cancel patient appointments as needed.
- Check in patients and accurately document all registration information.
- Verify insurance coverage and confirm patient demographics.
- Handle filing and retrieval of medical records and patient files.
- Perform general office duties such as copying, faxing, and scanning.
- Collect co-payments and patient balances; process payments via cash, credit card, or check.
- Accurately enter charges and payments into the system; reconcile and balance daily transactions.
- Maintain confidentiality and comply with HIPAA and all applicable regulatory standards.
- Adhere to all policies and procedures set by Physician Services.
- Uphold the organization's Code of Conduct and support the Mission and Value Statement.
Behavioral Support Technician
The Arc of the Ozarks
Kansas City, MO, US
06.2021 - 03.2025
- Support individuals with disabilities, ensuring daily medication and documentation accuracy.
- Prepare balanced meals, monitor intake, and maintain client hygiene for better health outcomes.
- Coordinated transportation for clients to educational and medical appointments, providing access to additional services and support.
Certified Medication Aide
St. Anthony’s Senior Living
Kansas City, MO, US
05.2024 - 10.2024
- Perform a variety of patient care duties such as delivering routine medications, reporting changes, collecting samples, and recording medication dosages.
- Respond to patient emergency call signals, bells, or intercom systems to identify patient needs in a timely manner.
- Manage and oversee employees (CNA’s) to ensure appropriate tasks and assignments for the care of residents.
Mental Health Counselor Tech
ReDiscover
Kansas City, MO, US
06.2022 - 12.2022
- Assess patients for risk of suicide attempts.
- Encourage patients to express their feelings. As a result, helping them develop skills and strategies for dealing with their problems. Whether with themselves or their personal relationships.
- Collect information about patients through interviews, observation, or tests.
- Counsel patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, and making life changes.
- Develop and implement treatment plans based on clinical experience and knowledge.
Direct Support Professional Supervisor
Behavioral Health Kansas City
Kansas City, MO, US
12.2019 - 06.2021
- Supervised a staff of Home Care Professionals who provide and support patients with disabilities.
- Scheduled home health aides for patient visitation and work assignments.
- Monitored the quality of care performed by the care staff.
- Managed documentation and coordinated medical appointments for clients.
Direct Support Professional
Life Unlimited Health Care
Kansas City, MO, US
06.2019 - 12.2019
- Provided support by monitoring and completing all program data documentation, vitals, and medication intake at patients’ homes.
- Performed light housekeeping, grocery shopping, and meal planning and preparation.
- Provided patients transportation to and from doctor appointments and curated daily activities.
- Communicated with service coordinators, families, and parent guardians.
Education
High school or equivalent - undefined
Hogan Preparatory Academy
Kansas City, MO05.2018
Skills
- Mental Health Counseling
- Crisis Intervention
- Medical records
- Caregiving
- Basic life support
- Dementia care
- Medical terminology
- Vital signs
- Workforce development
- Addiction counseling
- Time management
- Medication Administration
- Computer skills
- Organizational skills
- Medical Scheduling
- Home Health
- Memory care
- Applied Behavior Analysis
- Customer service
- Developmental Disabilities
- Typing
- Administrative
- Patient care
- Communication
- HIPAA
- English
Certification
- First Aid CPR AED Certification at First Aid CPR AED, SEP 2019 – Present
- MANDT Certification at MANDT, SEP 2019 – Present
- Certified Medication Aide at Certified Medication Aide, SEP 2019 – Present
ADDITIONAL INFORMATION
- Driver's License
- CLASS E LICENSE
- Valid from October 2019 to Present
Timeline
Medical Office Specialist
HCA
03.2025 - Current
Certified Medication Aide
St. Anthony’s Senior Living
05.2024 - 10.2024
Mental Health Counselor Tech
ReDiscover
06.2022 - 12.2022
Behavioral Support Technician
The Arc of the Ozarks
06.2021 - 03.2025
Direct Support Professional Supervisor
Behavioral Health Kansas City
12.2019 - 06.2021
Direct Support Professional
Life Unlimited Health Care
06.2019 - 12.2019
High school or equivalent - undefined
Hogan Preparatory Academy