John Dotson
Scottsdale ,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
46
46
years of professional experience
5
5
years of post-secondary education
Work History
Sales Representative
Spirts And Spice
07.2021 - 11.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Ramp Agent /Customer Service Representative
Jackson Hole Avation
07.2019 - 02.2021
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Asset Manager
The Alan Group Inc.
02.1990 - 10.2018
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Negotiated contract terms with brokers and buyers to achieve net sale proceeds above [Number]%.
Staff Photographer and Audio Visual Specialist
Marathon Petroleum Corp
03.1986 - 04.1990
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
Graphics Specialist
Amoco International Oil Company
03.1977 - 09.1981
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
Education
High School Diploma -
Jacksonhigh School
Jacksonville Tx.11.1972
BBA - Business
Sam Houston State University
Huntsville, TX 09.1973 - 10.1976
Associate of Science - Basic
Lon
Jacksonville, TX 09.1973 - 09.1975
Skills
- Product and Service Knowledge
Timeline
Sales Representative
Spirts And Spice
07.2021 - 11.2022
Ramp Agent /Customer Service Representative
Jackson Hole Avation
07.2019 - 02.2021
Asset Manager
The Alan Group Inc.
02.1990 - 10.2018
Staff Photographer and Audio Visual Specialist
Marathon Petroleum Corp
03.1986 - 04.1990
Graphics Specialist
Amoco International Oil Company
03.1977 - 09.1981
BBA - Business
Sam Houston State University
09.1973 - 10.1976
Associate of Science - Basic
Lon
09.1973 - 09.1975
High School Diploma -
Jacksonhigh School
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