John Dove
Inverness,FL
Summary
Solution-oriented Support Analyst known for high productivity and efficient task completion. Specialize in troubleshooting, data analysis, and customer service, ensuring smooth technology operations and user satisfaction. Excel in problem-solving, communication, and teamwork to deliver support that meets complex needs.
Overview
12
12
years of professional experience
Work History
Repair Support Analyst
Verifone
Clearwater, Florida
07.2022 - Current
- Engaged with clients to identify and implement necessary resolution strategies.
- Built and analyzed reports to identify problem areas and to provide information to customers.
- Worked with customers on out-of-scope units to resolve customer-facing issues and to find possible unit faults.
- Work with petro customers and the petro team to provide customers with the best service and resolve issues.
Manager
Wendys
Bushnell, Florida
02.2023 - 12.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Deli Clerk
Publix
Seminole, Florida
03.2013 - 11.2021
- Ensured customers received accurate orders on time.
- Worked with customers on special requests to ensure customer satisfaction and to meet workplace standards.
- Maintain available products during peak times to increase sales, decrease waste and drive customer satisfaction.
Education
Associate of Arts - Cyber Security
St Petersburg College
St Petersburg05-2022
Skills
- Support ticketing systems
- Trend analysis
- Client communication
- Customer service
- Support services
Timeline
Manager
Wendys
02.2023 - 12.2023
Repair Support Analyst
Verifone
07.2022 - Current
Deli Clerk
Publix
03.2013 - 11.2021
Associate of Arts - Cyber Security
St Petersburg College
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