John Dunlop
Pine Bush,NY
Summary
Customer-oriented and results driven Sales Manager with over 20 years of experience focused on exceptional communication and listening skills.
Attention to detail to provide an exemplar level of customer satisfaction resulting in profitable sales and revenue. Demonstrated ability to handle complex situations from a positive, ethical and honest outlook. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Owner Operator Used Car Dealership
Empire Motors
06.2022 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Car Dealership Manager
Superior Auto Sales And National Car Rental
04.2021 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Dunlop Floor Covering
Owner Subcontractor
02.2010 - 03.2021
- Reduced material waste by accurately measuring and cutting materials according to project specifications.
- Developed strong relationships with suppliers, negotiating favorable terms for pricing and delivery schedules.
- Maintained a clean and organized work environment to promote efficiency and prevent accidents.
- Managed inventory levels effectively, ordering supplies as needed while minimizing costs due to overstock or shortages.
- Collaborated with team members for smooth project execution, resulting in satisfied clients.
- Troubleshot issues during installation, applying problem-solving skills for efficient resolution without compromising quality standards.
- Adapted quickly to changing client demands, demonstrating flexibility in handling diverse project requirements.
General Manager
Carpet Depot USA
03.2001 - 06.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Collaborated with cross-functional teams to develop innovative solutions.
Education
Associate of Arts - Business
Dutchess Community College
Poughkeepsie, NYSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Management
- Customer Relations
- Relationship Building
- Staff Supervision
- Employee Scheduling
- Strategic Planning
- Exceptional interpersonal communication
Timeline
Owner Operator Used Car Dealership
Empire Motors
06.2022 - 05.2024
Car Dealership Manager
Superior Auto Sales And National Car Rental
04.2021 - 05.2022
Dunlop Floor Covering
Owner Subcontractor
02.2010 - 03.2021
General Manager
Carpet Depot USA
03.2001 - 06.2009
Associate of Arts - Business
Dutchess Community College
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