John DuVal
Wise,VA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise as well as offering expertise in building partnerships and retaining key accounts. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative teammate with robust background in customer relationship management
Overview
26
26
years of professional experience
Work History
Priority Circle Account Manager
SYKES - US Center
Wise, VA
09.2018 - 03.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
General Sales Manager
Auto World Chrysler-Jeep-Dodge-Ram
Bog Stone Gap, VA
06.2007 - 10.2017
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Maintained extensive knowledge of company products and services.
- Developed and strengthened high-performance sales team.
Automotive Sales Consultant/Manager
Auto World Chrysler-Dodge-Jeep-Ram
Big Stone Gap, VA
01.1993 - 06.2007
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
Bachelor of Arts - History
The University of Virginia's College At Wise
Wise, VA07.1984
Skills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Upbeat and Positive Personality
Additional Information
I am a US Air Force veteran with an Honorable Discharge.
I was referred to this job by Whitney DuVal.
Timeline
Priority Circle Account Manager
SYKES - US Center
09.2018 - 03.2020
General Sales Manager
Auto World Chrysler-Jeep-Dodge-Ram
06.2007 - 10.2017
Automotive Sales Consultant/Manager
Auto World Chrysler-Dodge-Jeep-Ram
01.1993 - 06.2007
Bachelor of Arts - History
The University of Virginia's College At Wise
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