Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Durigan

Geneva, FL,FL

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic team leader with robust background in customer relationship management. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Devoted Video Editor with 2 years of experience in all aspects of video production, and content creation as a whole. Passionate Wildlife Photographer with published contributions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

Paylocity
11.2023 - Current
  • Addressed problems with accounting, payroll, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers, tight deadlines being met and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Customer Service Agent

Concentrix
09.2021 - 10.2023
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Delivery Assistant

Into Florida Fish
04.2014 - 03.2021
  • Answered Customer Calls and took orders, and set up delivery dates for customers.
  • Completed and submitted logs and worked on what routes would be delivered every day.
  • Safely loaded fish and supplies into delivery vehicle to minimize damage while in transit.
  • Safely unloaded hundreds of pounds of fish and supplies without incident.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Education

High School Diploma -

Oviedo High School
Oviedo, FL
05.2020

Skills

  • CRM Software
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Professional Video Editing and Color Grading software
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure

Certification

Microsoft Office 365

Adobe Dreamweaver CC

Adobe Animate CC

Adobe Photoshop CC

Timeline

Account Manager

Paylocity
11.2023 - Current

Customer Service Agent

Concentrix
09.2021 - 10.2023

Delivery Assistant

Into Florida Fish
04.2014 - 03.2021

High School Diploma -

Oviedo High School

Similar Profiles

CREATE PROFILE
Ryan Durigan