John Ellenberger
Gwynn Oak,MD
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Owner /Graphic Artist
Hope And Anchor Customs
Gwynn Oak, MD
05.2018 - Current
- Pyrography artist
- Confer with clients and assist them with their custom orders
- Creating mock-up (sample designs) for customers approval before initiating the job.
- Customer Service which involves correspondence by both phone and email
- Social Media Marketing
- Created custom artwork for diverse clientele, enhancing brand visibility and customer engagement.
- Collaborated with clients to develop unique design concepts, ensuring alignment with their vision and preferences.
- Utilized various artistic techniques and mediums to produce high-quality pieces that met specific project requirements.
- Streamlined workflow processes, improving efficiency in project delivery while maintaining artistic integrity.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Established strong client relationships through effective communication and personalized service, resulting in repeat business opportunities.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
- Developed unique art pieces that garnered positive attention from critics and collectors, leading to increased sales and commissions.
Writer / Director
Seafaring Pictures
Gwynn Oak, MD
04.2010 - Current
- Write feature length film scripts
- Select actors - sometimes working with casting directors and producers during this selection process
- Monitor rehearsals
- Direct actors during the filming
- Select locations for filming
- Hold meetings with key departments such as the camera, art and costume departments during the planning stages and throughout the filming
- Agree the budget and schedule of the film with the producer
- Responsible for staying on budget and schedule
- Supervise all creative aspects of the production
- Work with the editor to present the final version of the film
- Select music for the final film and/or work with a composer to decide on the musical score
- Build and develop a network of contacts including
- Marketing / promotional material
Customer Service
Spreadshirt
Greensburg, PA
02.2006 - 06.2013
- Answering phones
- Assisting customers with their order(s).
- Field calls to correct specialist department
- Handling design, order, fulfillment shipping questions/issues
Office Manager / Trainer
American Water Technologies
Greensburg, PA
02.2001 - 05.2006
- Second shift (afternoon) office manager for water testing / treatment company.
- Responsible providing all related work material for the shift to run properly and efficiently.
- Calling scheduled appointments before the technician arrives to confirm that the parties scheduled will be available.
- Fielding escalated calls for upset customers
- Hiring / Firing
- Training new hires for two weeks to ensure that they had full knowledge of their job responsibilities.
- Closing and locking up office at the end of the day
Telemarketer
Xentel
Greensburg, PA
01.2000 - 06.2001
- Executed outbound calls to generate leads and promote services effectively.
- Developed strong customer relationships through effective communication and active listening.
- Adapted scripts to address customer needs, enhancing engagement and response rates.
- Trained new team members on call protocols and best practices for success.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Called prospective customers in designated market area to qualify leads.
- Enhanced customer engagement through personalized call scripts, leading to increased interest in products.
Telemarketer
Reese Brothers
Greensburg, PA
02.1997 - 05.2000
- Collaborated with management to optimize campaign effectiveness and achieve target outcomes.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Recorded contact information of customers and potential customers in internal database.
- Recorded and updated customer information in online systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Reduced number of unresolved customer issues by promptly addressing complaints and providing viable solutions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Made average of [Number] outbound and inbound calls per day.
- Provided information about available products and services, membership details, and purchase advantages.
- Completed daily cold calling and outreach to build sales pipeline.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Education
Certified Journeyman Drywall / Painting -
IUPAT - The International Union of Painters And Allied Trades
Carnegie06.1995
High School Diploma - undefined
Derry Area High
Derry, PA06.1993
Skills
- Telecommunications
- Typing
- Organization
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project estimating
- Business management
- Consulting
- Product branding
- Sales management
- Social media control
- Brand strategy planning
- Contract negotiation expertise
- Design coordination
- Customer service
- Decision-making
- Scheduling
- Quality assurance
- Inventory control
Accomplishments
In 2020, my business was featured in the UK Publication TE Magazine.
Timeline
Owner /Graphic Artist
Hope And Anchor Customs
05.2018 - Current
Writer / Director
Seafaring Pictures
04.2010 - Current
Customer Service
Spreadshirt
02.2006 - 06.2013
Office Manager / Trainer
American Water Technologies
02.2001 - 05.2006
Telemarketer
Xentel
01.2000 - 06.2001
Telemarketer
Reese Brothers
02.1997 - 05.2000
High School Diploma - undefined
Derry Area High
Certified Journeyman Drywall / Painting -
IUPAT - The International Union of Painters And Allied Trades