Sara Layman
Lincoln,NE
Summary
Versatile with a strong background in security operations, customer service and creative artistry. Proven ability to manage detailed records, enforce safety protocols, and resolve complex customer issues. USAF-trained in Information Management and seeking to leverage administrative skills.
Overview
19
19
years of professional experience
Work History
Self Employed Artist
Self Employed
Lincoln, NE
08.2015 - Current
- Managed all aspects of small business operations, including supply procurement, financial record keeping, and client invoicing.
- Maintained communications with clients about what they wanted executed in design work.
- Delivered custom projects on strict deadlines while maintaining client communications.
- Collaborated with clients to understand their artistic vision and requirements.
- Created original artworks using various mediums and techniques.
- Managed exhibition setups, ensuring cohesive display of artwork.
- Participated in community art events to showcase work and engage audiences.
- Organized and participated in art exhibitions to showcase work.
- Created promotional materials such as brochures or flyers for upcoming events or classes.
- Managed social media accounts for the studio by creating content and responding to inquiries from customers.
Licensed Cosmetologist
Salon Amaryllis, Accent Hair Studio, JCPenny Salon
Lincoln, NE
04.2012 - 04.2015
- Provided personalized consultations to determine client needs and preferences.
- Applied various hair coloring techniques using industry-standard products and tools.
- Executed precise haircuts and styles tailored to individual client requests.
- Maintained cleanliness and organization of workstations and salon equipment.
- Collaborated with team members to enhance customer service experiences.
- Managed appointment scheduling to optimize workflow and reduce wait times.
- Developed strong client relationships through effective communication and follow-up services.
Correctional Officer
State of Nebraska Diagnostic and Evaluation Center
Lincoln, NE
11.2008 - 11.2010
- Supervised inmate activities to maintain safety and order within the facility.
- Conducted regular inspections of cells and common areas for contraband.
- Responded to emergency situations promptly to ensure inmate and staff safety.
- Documented incidents and maintained accurate logs of daily activities.
- Collaborated with team members to develop security protocols and procedures.
- Monitored inmate behavior to prevent disturbances or conflicts among individuals.
- Participated in continuous training programs to enhance security skills and knowledge.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Transportation of inmates to other facilities.
Customer Service Representative
Dr. Leonard's Healthcare Corp: Call Center Office
Lincoln, NE
11.2006 - 11.2007
- Managed inbound customer calls to address inquiries and resolve issues.
- Assisted customers with product selection and order processing efficiently.
- Documented customer interactions accurately in the CRM system for future reference.
- Provided support to customers regarding account management and billing questions.
- Maintained knowledge of company products to offer informed recommendations.
- Handled escalated calls professionally, ensuring customer concerns were addressed promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Cosmetology License, Graduated 8/2012.
College of Hair Design
Lincoln, NESome College (No Degree) - Information Management Apprenticeship. 5/2007
United States Air Force Tech School
Keesler, AFB. Biloxi, MS.Skills
- Telecommunications
- Security
- Artistry
- Cosmetology
- Deescalating high energy situations
- Computer and program knowledge
- Record keeping and financial bookkeeping
Timeline
Self Employed Artist
Self Employed
08.2015 - Current
Licensed Cosmetologist
Salon Amaryllis, Accent Hair Studio, JCPenny Salon
04.2012 - 04.2015
Correctional Officer
State of Nebraska Diagnostic and Evaluation Center
11.2008 - 11.2010
Customer Service Representative
Dr. Leonard's Healthcare Corp: Call Center Office
11.2006 - 11.2007
Some College (No Degree) - Cosmetology License, Graduated 8/2012.
College of Hair Design
Some College (No Degree) - Information Management Apprenticeship. 5/2007
United States Air Force Tech School