John Ellison
Lenoir,NC
Summary
Exceeded sales goals each year including $160,000 in ticket sales and sponsorships in 2026. Experienced in ticketing operations, CRM software, and staff training, delivering efficient event coordination and exceptional customer relationship management.
Overview
4
4
years of professional experience
Work History
Ticket Operations Manager
Hickory Crawdads
Hickory, NC
11.2023 - Current
- Exceeded annual sales goals, achieving $160,000 in ticket sales and sponsorships for 2026 season.
- Acted as primary client representative for 90+ B2B and B2C season ticket accounts, enhancing client relations.
- Managed hiring and training of all gameday ticketing personnel throughout 2025 and 2026 seasons.
- Coordinated event setup and execution in ticketing system for efficient game day operations.
- Created game and event inventory in ProVenue ticketing system to streamline ticket management.
Front Office Intern
Hickory Crawdads
Hickory, NC
04.2023 - 11.2023
- Fielded professional telephone calls, fostering relationships with vendors.
- Assisted in stadium operations and ticket operations, ensuring smooth gameday execution.
- Engaged with fans to improve game day experience and satisfaction.
- Planned and executed multiple for-profit social events.
Campus Recreation Supervisor
Wingate University
Wingate, North Carolina
08.2022 - 05.2023
- Supervised staff, providing training and support in customer service practices.
- Managed facility operations, ensuring safety and cleanliness standards were met.
- Collaborated with campus departments to promote wellness initiatives and resources.
- Alleviated issues which arose between students to maintain a positive, fun environment.
- Maintained equipment inventory, ensuring all resources were operational and safe to use.
Education
Master of Arts - Sport And Fitness Management
Wingate University
Wingate, NC08-2024
Bachelor of Arts - Sport And Fitness Management
Wingate University
Wingate, NC05-2023
Skills
- Ticketing & CRM software
- Event coordination
- Ticket sales strategy
- Ticketing operations
- Ticket inventory management
- Staff training
- Client relationship management
Timeline
Ticket Operations Manager
Hickory Crawdads
11.2023 - Current
Front Office Intern
Hickory Crawdads
04.2023 - 11.2023
Campus Recreation Supervisor
Wingate University
08.2022 - 05.2023
Master of Arts - Sport And Fitness Management
Wingate University
Bachelor of Arts - Sport And Fitness Management
Wingate University