Devin G. Zinser
Ashville,OH
Overview
3
3
years of professional experience
Work History
Ticket Operations Manager
Cincinnati Open
06.2024 - Current
- Monitored ticket sales performance, customer feedback, and staffing needs, implementing process improvements to streamline operations.
- Supervised & trained new staff members on company policies, procedures, and best practices to maintain consistent service levels.
- Managed event setup procedures with staff, ensuring proper event function.
- Managed inbound/outbound communication channels, including high-volume phone calls, email inboxes, and customer service interactions, while leveraging Salesforce CRM to track and analyze data.
- Analyzed and reported on key performance metrics to higher management.
- Monitored inventory levels to ensure timely reordering of supplies as necessary.
- Managed customer inquiries effectively, ensuring timely responses and resolution of issues.
Recreation Program Assistant
Columbus Recreation And Parks Department
05.2022 - 07.2023
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Responded to public inquiries to provide information about programs and facilities.
- Supported administrative tasks including processing payments, updating databases, and managing correspondence related to recreation programs.
- Coordinated schedules for staff and volunteers, optimizing resource allocation across multiple programs.
Education
B.A. - Sports Management
The Ohio State University
Columbus, OH05.2023
Skills
- Staff management
- Operations Oversight
- Customer Service
- Customer relationship management (CRM)
- KPI tracking
- Employee relations and conflict resolution
Other Past Experience
- Ticket Operations Intern – Columbus Blue Jackets
- Fundraising & Engagement Specialist – The Ohio State University
- Ticketing Student Manager - The Ohio State University
- Logistics Assistant – Central Ohio Transport
Timeline
Ticket Operations Manager
Cincinnati Open
06.2024 - Current
Recreation Program Assistant
Columbus Recreation And Parks Department
05.2022 - 07.2023
B.A. - Sports Management
The Ohio State University
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