Sofi Naprawa
Summary
Results-driven and growth minded sales leader, excelling in project management and analytical thinking. Successfully achieved top sales rankings through effective communication and organized account management. Committed to enhancing the customer engagement to create a positive game day experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of Ticket Sales and Operations
Saint Mary's College of California
07.2024 - 01.2026
- Directed aspects of event management including planning, staffing, monitoring events, and post event clean up and reporting.
- Managed day to day ticket sales and back end ticket operations.
- Monitored customer feedback regularly to improve customer experience.
- Demonstrated and supported continuous improvement and growth mindset.
- Analyzed sales data to adjust and improve sales strategies.
Account Executive - Ticket Sales
Bay FC
11.2023 - 06.2024
- Demonstrated ability to effectively manage multiple accounts simultaneously with high degree of accuracy.
- Met and exceeded sales metrics with 300+ calls per week, and 250+ emails per week. Hit a peak of 600+ calls in a week.
- Processed over $400,000 worth of revenue.
- Mastered and improved sales prospecting, follow-up and upsell processes.
Sales Representative
San Antonio FC
06.2022 - 04.2023
- Communicated ticket package features, advantages, and benefits to customers.
- Met and exceeded cold calling and email metrics
- Met and exceeded season ticket and group ticket sales goals. Was placed 2nd in overall season ticket revenue and 1st in group sales revenue.
Education
Bachelor of Arts - Sport and Recreation Management
Saint Mary's College of California
Moraga, CA05.2022
Skills
- Project management
- Verbal and written communication
- Analytical thinking
- Staff management
- Conflict resolution
- Task delegation
- Client relations
Certification
Sales and CRM Overview Management - Salesforce
Sports Marketing - Northwestern University
Timeline
Director of Ticket Sales and Operations
Saint Mary's College of California
07.2024 - 01.2026
Account Executive - Ticket Sales
Bay FC
11.2023 - 06.2024
Sales Representative
San Antonio FC
06.2022 - 04.2023
Bachelor of Arts - Sport and Recreation Management
Saint Mary's College of California