Weston Coln
La Vernia,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Director of Season Ticket Sales
San Antonio Gunslingers
San Antonio, TX
03.2023 - Current
- Established and maintained a subscription membership program.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints, and interacting during games and team functions.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
Smart Home Manager
Jon Wayne Service Company
San Antonio, Texas
01.2023 - Current
- Developed and implemented customer support strategies to ensure satisfaction with smart home products.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Manager
Jon Wayne Service Company
San Antonio, Texas
11.2020 - 01.2023
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
CSR/Dispatcher
Jon Wayne Service Company
San Antonio, Texas
05.2018 - 11.2020
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
James Madison High School
San Antonio, TX06-2016
Skills
- Problem-solving
- Analytical thinking
- Conflict resolution
- Operations management
- Team collaboration
- Charismatic leader
- Relationship building
- Project management
- Multitasking and organization
References
References available upon request.
Timeline
Director of Season Ticket Sales
San Antonio Gunslingers
03.2023 - Current
Smart Home Manager
Jon Wayne Service Company
01.2023 - Current
Customer Service Manager
Jon Wayne Service Company
11.2020 - 01.2023
CSR/Dispatcher
Jon Wayne Service Company
05.2018 - 11.2020
High School Diploma -
James Madison High School
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