Olivia Torres

• Exceeded yearly sales goal for '23-24 Hawks season, achieving 110% over quota with 25% of the year still remaining.
• Manage a large book of business (100+ corporate/personal accounts) and successfully renewed over 70% of accounts.
• Generate new revenue opportunities through cold calling and appointment setting with C-level executives and individuals, hitting every monthly revenue goal.
• Leverage strong client relationships to negotiate sales deals, cross-sell products, and upgrade seating packages through virtual appointments, in-person meetings, client dinners, and premium events for Hawks games and State Farm Arena Concerts/Shows.
• Provide prompt responses daily to client questions/incoming callers to ensure a high level of customer satisfaction.
• Led a 6-week self-development series for my team to boost morale, advance individual skillsets, and enhance work performance.

• Top leader in generating new-revenue, exceeding yearly revenue goal of $150k within the first 5 months in the role.
• Earned a promotion to the Account Executive New Season Ticket Sales team.
• Produced 350 cold calls per week and ranked top 2 in completing the most virtual and face-to face appointments with clients to close business.
• Cross-sold the full menu of Hawks ticket products offered including premium seats and to businesses and individuals in the Atlanta area.

• Innovated new content ideas for client giveaway campaigns that were used in the sales process targeted for international soccer clubs and NCAA D1 schools.

• Completed a case study on Syracuse University to demonstrate how their athletic department successfully engaged their fans from a digital perspective during COVID-19.

• Strategized a plan for the company to implement a Monthly User Group to drive and maintain customer success.