Kayla Stiles
Murfreesboro,TN
Summary
Results-oriented professional with over 10 years in client engagement and project management within fast-paced environments. Expertise in managing priorities, fostering long-term customer relationships, and executing strategic initiatives that drive business outcomes. Pursuing a remote role in Customer Success, Program Management, Implementation, Operations, or Client Services to leverage strong communication and relationship-building skills.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Director of Ticket Sales
Taymar Sales U
Murfreesboro, TN
08.2025 - 08.2026
- Led strategic initiatives with marketing, operations, and leadership teams to enhance customer acquisition, engagement, and retention.
- Manage end-to-end execution of customer programs from planning and outreach through implementation and on-site delivery.
- Built and maintained relationships with community organizations, businesses, and key stakeholders to expand partnerships and support organizational growth.
- Oversee multiple concurrent projects, balancing competing priorities while meeting deadlines and revenue objectives.
- Analyzed performance metrics and adjusted engagement strategies to enhance customer experience and achieve targeted outcomes.
- Generated more than $120,000 in revenue through relationship management, strategic outreach, and customer engagement initiatives.
Manager, Premium Sales
Learfield Amplify
07.2024 - 08.2025
- Generated more than $720,000 in revenue through consultative sales, account management, and premium client experiences.
- Built and managed a portfolio of 500+ client accounts by developing customized engagement strategies and fostering long-term relationships.
- Collaborated cross-functionally with internal teams to execute strategic initiatives that enhanced operational effectiveness.
- Utilized data-driven decision-making to identify opportunities and prioritize outreach efforts, resulting in improved conversion rates.
- Acted as trusted advisor for clients by understanding needs and providing tailored solutions to ensure seamless customer experience.
- Vanderbilt University
Account Executive
Speedway Motorsports
04.2022 - 07.2024
- Managed portfolio of 5,000+ customer accounts, achieving high engagement and retention rates.
- Managed a portfolio of 5,000+ customer accounts while maintaining high levels of engagement and retention.
- Executed customer campaigns utilizing CRM platforms to improve communication and strengthen relationships.
- Executed customer campaigns through CRM platforms, enhancing communication and strengthening relationships.
- Coordinated logistics for nationwide events, ensuring seamless operations and exceptional customer experiences.
Education
Master's Degree - Leisure and Sport Management
Middle Tennessee State University
Murfreesboro, TN 05.2020 - 08.2021
Bachelor's Degree - Leisure, Sport, and Tourism Studies
Middle Tennessee State University
Murfreesboro, TN 08.2016 - 05.2020
Skills
- Account Management
- Customer Success
- Client Relationship Management
- Customer Retention
- Sales Team Development
- Stakeholder Management
- Partnership Development
- Cross-Functional Collaboration
- Project Management
- Program Management
- Operations Coordination
- Process Improvement
- Data Analysis & Reporting
- Change Management
- Strategic Planning
- CRM Management
Timeline
Director of Ticket Sales
Taymar Sales U
08.2025 - 08.2026
Manager, Premium Sales
Learfield Amplify
07.2024 - 08.2025
Account Executive
Speedway Motorsports
04.2022 - 07.2024
Master's Degree - Leisure and Sport Management
Middle Tennessee State University
05.2020 - 08.2021
Bachelor's Degree - Leisure, Sport, and Tourism Studies
Middle Tennessee State University
08.2016 - 05.2020