John Elmo
Orlando,FL
Summary
Knowledgeable Operations Agent with proven expertise in managing support work for aircraft. Well-versed in obtaining required documentation and implementing safety measures. Keeping communications open with Customer Service, Ramp, Provisioning, Fuelers, Passengers and Command Center with any possible issues.
Overview
15
15
years of professional experience
Work History
Operations Agent
Southwest Airlines
Orlando, FL
07.2006 - 09.2020
- Ensured compliance with company policies and procedures.
- Calculated weight and balance, boarding announcements, communicate with ramp, customer service, fuelers and flight crew to ensure a safe ontime departure
- Interact with passengers answering questions and keeping them updated with any possible delays
Customer Service Representative
Southwest Airlines
Orlando, FL
08.2005 - 07.2006
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Worked ticket counter, instruct passengers on working with new checkin procedures with kiosks
- Was a station trainer for new hires
Education
High School Diploma -
Cardinal Mooney
Youngstown, OH06-1975
Skills
- Operational Efficiency
- Process Documentation
- Customer Service
- Problem Solving
- Work Under Pressure
- Multi-task
- Proficiency With Jetway Operations
- Communicate With All Departments Via Radio
Accomplishments
- 15 years with Southwest Airlines in Customer Service and Operations Agent, 5 Employee of the quarter awards, over 1000 sick time hours meaning very little time off for being sick.
- Over 12 years working for USAirways and USAirways Express (Mesa). Experience from loading bags to supervisor into Station Manger.
Timeline
Operations Agent
Southwest Airlines
07.2006 - 09.2020
Customer Service Representative
Southwest Airlines
08.2005 - 07.2006
High School Diploma -
Cardinal Mooney