John Enzolera
Papillion,NE
Summary
Experienced and hardworking professional with over six years of direct customer service and sales experience. Skilled in understanding unique customer needs and delivering exceptional experiences that drive sales opportunities. Possesses extensive knowledge and experience across multiple industries, enabling effective support for various sales, support, and service opportunities.
Overview
5
5
years of professional experience
Work History
Server & Bartender
Red Robin
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
First Watch
06.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Fulfillment Associate
Target
10.2021 - 01.2022
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Pulled orders quickly to maintain demanding productivity goals.
- Assisted with customer service complaints to help ensure a smooth resolution for customers
Lifeguard
Funplex
06.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Acted as camp counselor for summer camp program, ensuring guests had a safe and fun experience.
CNA
Papillion Manor
05.2019 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels and charting in medical files.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
No Degree - Business
University of Nebraska
Lincoln, NEHigh School Diploma -
Papillion LaVista South
Papillion, NE05.2020
Skills
- Strong Work Ethic
- Reliable and Responsible
- High Energy and Stamina
- Teamwork and Collaboration
- Exceptional customer service
- Guest Engagement
- Sales expertise
- Suggestive Selling
- Regulatory Compliance
Activities
I have been a volunteer with the Jr. Titans Wrestling Club where I help coach young kids, improving their wrestling skills while also helping them grown into responsible adults. In additional also help volunteer coach at Papillion La-Vista South and help high school boys and girls improve their technique while also teaching them lifelong lessons that I learned in my twelve years as a wrestler. My family has also been very active in volunteer work with both the Big Brothers Big Sisters and Boys & Girls Club organizations.
Timeline
Server & Bartender
Red Robin
05.2023 - Current
Server
First Watch
06.2022 - 09.2022
Fulfillment Associate
Target
10.2021 - 01.2022
Lifeguard
Funplex
06.2019 - 08.2021
CNA
Papillion Manor
05.2019 - 03.2020
No Degree - Business
University of Nebraska
High School Diploma -
Papillion LaVista South