John Essel
Oakland,CA
Summary
Parts Advisor known for improving customer satisfaction through effective communication and problem resolution. Experienced in training staff and managing daily operations to ensure high standards of service.
Results-driven Parts Advisor with a proven track record in customer service, parts identification, and problem-solving. Expertise in training staff and managing operations to enhance customer satisfaction and drive sales.
Dedicated Parts Advisor with over a decade of experience in the automotive industry. Skilled in team collaboration, effective communication. Professional automotive parts specialist prepared for role with history of optimizing inventory and ensuring seamless parts distribution. Skilled in identifying and sourcing automotive parts, contributing to high customer satisfaction and operational efficiency. Known for strong team collaboration and adaptability to changing demands, providing reliable support in dynamic environments.
Results-driven Parts Advisor with a proven track record in enhancing customer satisfaction and operational efficiency through effective communication and problem-solving.
Detail-oriented Parts Advisor with over 12 years of experience in managing parts counter operations. Skilled in training staff and optimizing returns management, consistently driving customer loyalty and increased sales revenue.
Overview
13
13
years of professional experience
Work History
Parts Advisor
MERCEDES BENZ OF OAKLAND
Oakland, CA
10.2013 - Current
- Trained new staff on parts catalog systems and best practices for customer service interactions.
- Oversaw daily operations of parts counter, ensuring high standards of customer service and satisfaction were met.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Researched vehicles and parts via physical catalogs and electronic means.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
DRIVER
Lyft
San Francisco, CA
06.2013 - 02.2018
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
DRIVER
Gate Gourmet
San Francisco, CA
06.2013 - 10.2014
- Operated delivery vehicles to ensure timely transportation of goods to clients.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Collaborated with team members to optimize route planning and enhance delivery efficiency.
- Adhered to safety protocols and regulations, minimizing risks during transit operations.
- Assisted in training new drivers on operational procedures and safety standards.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
Bachelor of Arts - Business Management
Arizona State University
Tempe, AZ06-2018
High School Diploma -
OAKLAND TECH
Oakland, CA05-2013
Skills
- Parts cataloging
- Returns handling
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Clean driving record
- Parts installation
- Invoice processing
Timeline
Parts Advisor
MERCEDES BENZ OF OAKLAND
10.2013 - Current
DRIVER
Lyft
06.2013 - 02.2018
DRIVER
Gate Gourmet
06.2013 - 10.2014
Bachelor of Arts - Business Management
Arizona State University
High School Diploma -
OAKLAND TECH