John Facchiano
Lindenhurst,NY
Summary
Highly experienced professional specializing in reconstruction management and insurance claims adjusting. Demonstrates exceptional ability in leading teams, managing projects from initiation to completion, and excelling in high-pressure environments. Proven track record in delivering top-notch customer service, negotiating contracts, and driving business growth through strategic management and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Reconstruction Manager
Servpro of Ozone Park, North Queens, New Hyde Park
Queens, NY
11.2022 - Current
- Managed and executed multiple projects simultaneously from initiation to completion.
- Enhanced customer satisfaction by ensuring swift and empathetic homeowner engagement post-damage.
- Streamlined estimate approvals with insurance companies, expediting client renovation projects.
- Provided supplementary estimate upon client's request for further renovations.
- Strengthened project efficiency through strategic subcontractor negotiations and partnerships.
- Oversaw the contract preparation process and ensured timely collection of client payments.
- Conducted twice-weekly site visits to maintain compliance standards in a timely fashion.
- Optimized project timelines and budget through effective vendor contract negotiations and management.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Consistently achieved a profit margin between 30% and 50% for nearly all assignments.
Regional General Adjuster
Custard Insurance Adjusters Inc.
Long Island, NY
07.2021 - 11.2022
- Delivered online coaching and education to supervise and develop skills of onsite inspection specialists.
- Created and maintained accurate unit cost estimates using Xactimate software.
- Prepared detailed sketches and estimates for post-fire restoration projects involving both residential homes and commercial buildings.
- Triaged first report losses during the California Wildfire season.
- Conducted field inspections and estimated costs throughout a catastrophe period in Connecticut.
Senior Claims Specialist
Cincinnati Insurance Companies
New York, NY
11.2019 - 07.2021
- Delivered exceptional customer service by initiating prompt contact with policyholders and claimants and scheduling inspections within 24 hours.
- Conducted thorough investigations to assess coverage, damage, liability, and monetary value for auto, property, and casualty claims.
- Generated Symbility-based itemized cost estimates that appeased policyholders, claimants' public adjusters, and contractors.
- Collaborated with underwriting and agencies to verify policyholders and determine appropriate insurance coverage, while completing detailed risk reports.
Senior Multi Line Adjuster
LaMarche Associates
Long Island City, NY
06.2014 - 11.2019
- Provided carriers with immediate reserve suggestions and assisted in preparing their large loss reports.
- Met with various carriers and agencies to acquire new business partners.
- Negotiated settlements with claimants, attorneys, and other parties involved in the claim process.
- Conducted thorough on-site investigations of losses to identify contributing factors.
- Assisted policyholders with filing claims and submitting required paperwork.
- Developed strategies for resolving disputes between claimants and insurance companies.
- Attended seminars or conferences related to multi-line adjusting services.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Education
2 Year Certificate - Trade Electric
Levittown Memorial Vocational Center
Levittown, NY06-1994
Some College (No Degree) - Construction Management
Suffolk County Community College
Riverhead, NYAccounting and Business Management
Adelphi University
Garden City, NYSkills
- Customer Relationship Management (CRM)
- Project Management
- Budget Control
- Contract Management
- Team Leadership
- Expense Tracking
- Xactimate Level 2 Certified
Certification
Licensed NY General Adjuster
Xactimate Level 2 Certified
Timeline
Reconstruction Manager
Servpro of Ozone Park, North Queens, New Hyde Park
11.2022 - Current
Regional General Adjuster
Custard Insurance Adjusters Inc.
07.2021 - 11.2022
Senior Claims Specialist
Cincinnati Insurance Companies
11.2019 - 07.2021
Senior Multi Line Adjuster
LaMarche Associates
06.2014 - 11.2019
Licensed NY General Adjuster
Xactimate Level 2 Certified
2 Year Certificate - Trade Electric
Levittown Memorial Vocational Center
Some College (No Degree) - Construction Management
Suffolk County Community College
Accounting and Business Management
Adelphi University
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