John Falco
Summary
Knowledgeable and professional with 12+ years of experience in logistics. Fast learning and goal-oriented, with a general working knowledge of the linehaul system. Excellent communication skills and experience maintaining a working relationship through daily calls with hub staff.
Overview
2019
2019
years of professional experience
Work History
Scheduler
MXD Group
06.2013 - 02.2014
- Scheduled and confirmed appointments.
- Maintained and responded to routing response spreadsheet for customers with special delivery requests.
- Achieved daily metric goals.
Customer Service Representative I
Ryder Last Mile (Formerly MXD Group)
02.2014 - 12.2018
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries regarding deliveries and tracking information effectively.
- Maintained accurate records of customer interactions in the system daily.
- Assisted in training new team members on customer service protocols.
Routing Clerk
Ryder Last Mile
- Routed trucks for assigned hubs daily
- Managed capacity for sites with emphasis on proper utilization for profitability.
- Maintained strong working relationship with respective hub teams.
Education
High School Diploma -
Salesian High School
New Rochelle, NYSkills
- Critical thinking
- Conflict resolution
- Effective communication
- Team collaboration
- Task prioritization
- Capacity management
Timeline
Customer Service Representative I
Ryder Last Mile (Formerly MXD Group)
02.2014 - 12.2018
Scheduler
MXD Group
06.2013 - 02.2014
Routing Clerk
Ryder Last Mile
High School Diploma -
Salesian High School