Tameka Smith
Senoia,GA
Summary
Experienced individual dedicated to providing high-quality administrative support. Highly organized and detail-oriented with great multitasking and prioritization skills.
Overview
19
19
years of professional experience
Work History
Scheduler
ARA Diagnostic Imaging
01.2020 - Current
- Answering an average of 120 incoming calls from patients, healthcare and insurance providers in call center environment exceeding quota by 15%
- Coordinated all aspect of patient care including scheduling appointments, ensuring timely follow-ups, and verifying referrals and authorizations
- Providing prompt customer support with a professional and friendly attitude to maximize customer satisfaction, efficiency, and company goals
- Focused on resolving issue on first call, navigating through complex computer system to identify the state of issue and provide appropriate response to caller
Patient Service Specialist
ARA Diagnostic Imaging
10.2007 - 12.2019
- Greet 40-50 patients daily while providing new patient paperwork, scanning ID's, and insurance cards and accompanying patient to waiting area
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Assisted patients with processing payment via ACH and Debit/Credit Card while establishing payment plans when needed Verified insurance eligibility and coverage for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Health Information Technician
Summit Oaks Hospital
08.2004 - 04.2007
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Reviewed recordkeeping procedures for patients and doctors.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained accuracy, completeness, and security for medical records and health information.
Education
No Degree - Medical Office Technology
Drake College of Business
Elizabeth, NJ05.2002
High School Diploma -
East Orange Campus High School
East Orange, NJ06.1997
Skills
- Complex Problem-Solving
- Microsoft Office Suite
- Time Management
- Patient Registration and Insurance Verification
- Data Entry
- Medical Terminology
- Customer Service
- Critical Thinking
- Effective Cross Functional Communicator
- Efficient and Detail-Oriented
Timeline
Scheduler
ARA Diagnostic Imaging
01.2020 - Current
Patient Service Specialist
ARA Diagnostic Imaging
10.2007 - 12.2019
Health Information Technician
Summit Oaks Hospital
08.2004 - 04.2007
No Degree - Medical Office Technology
Drake College of Business
High School Diploma -
East Orange Campus High School
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