Princess Wiggins
Gonzales,LA
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduler
VillageMD-Louisiana
08.2022 - Current
- Schedule patients appointments through Athena, prescription refills, submit referrals for specialty doctors
- Send patient cases to appropriate provider
- Check insurance to make sure the provider accepts their insurance, send prior authorizations, patient enrollment/engagement.
Client Monitor
Long Term Care Group, Inc.Conduent
09.2018 - 01.2023
- Monitor all clients services, transfer, input forms to be mailed out, check Medicaid eligibility verifying insurance, transfer calls to appropriate departments, data entry and log all calls, create adult protection reports.
Direct Care Worker
One life health care
09.2017 - 04.2019
- Give meds, therapy as needed, prepare meals if needed, log medical charts, data entry.
Store Manager
Metro by T-Mobile
10.2018 - 02.2019
- Greet customers, make sell goals, activate new line of services, upgrade services, take phone bill payments, troubleshooting devices.
Customer Service Rep
Louisiana One Call
02.2014 - 08.2015
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Surveillance Operator
Louisiana School for the Deaf
02.2011 - 10.2012
- Surveillance watch over 30 cameras, walk campus, log charts.
Client Intake Specialist
Jackson Healthcare
04.2008 - 05.2011
- Set and schedule appointments, file, data entry, call to make appointment reminders, check patients in and out, greet patients, answer all calls and transfer to appropriate line.
Education
Baker High School
Baker, LASkills
- Athena
- Insurance Knowledge
- Prior Authorizations
- HIPAA Knowledge
- Remote Experience
- Emr
- Customer Service
- Order Processing
- Data Entry
- Medical Terminology
- Patient Registration
- Schedule Coordination
- Client Satisfaction
- Appointment and Meeting Scheduling
- Patient Scheduling
- Insurance Verification
- Client Relations
- Effective Multitasking
- Call Transfers
- Complex Problem-Solving
- Demographics Information
Certification
- CPR
- First Aid Certification
Additional Information
Written and verbal communications (letters, emails, presentations, face-to-face communications), Experienced with Microsoft Word, Excel, PowerPoint, Outlook, Data Entry, Works Remotely, Typing skills (50 WPM), Decision-making skills.
- Respectful
- Resourceful
- Dependable
- Dedicated
- Goal Driven
- Empathetic
- Proven to troubleshoot & resolve issues in a timely manner
- Maintain a high level of professionalism
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employee
Timeline
Scheduler
VillageMD-Louisiana
08.2022 - Current
Store Manager
Metro by T-Mobile
10.2018 - 02.2019
Client Monitor
Long Term Care Group, Inc.Conduent
09.2018 - 01.2023
Direct Care Worker
One life health care
09.2017 - 04.2019
Customer Service Rep
Louisiana One Call
02.2014 - 08.2015
Surveillance Operator
Louisiana School for the Deaf
02.2011 - 10.2012
Client Intake Specialist
Jackson Healthcare
04.2008 - 05.2011
Baker High School
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