ERICA PRICE
Detroit,MI
Summary
Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Overview
24
24
years of professional experience
Work History
Surgical Scheduler Coordinator
Wayne Health
Southfield, MI
05.2015 - Current
- Expertly managed planning, scheduling and coordination of outpatient and inpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for 8 OB/GYN and 1 Infertility Physician.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Registered Medical Assistant
Wayne Health
Detroit, MI
10.2011 - 04.2015
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ambulated, turned and positioned patients.
- Prepared initial patient charts for physician.
- Obtained client medical history, medication information, symptoms and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Verified appropriate lab couriers picked up collected lab specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Photo Supervisor
CVS Pharmacy
Dearborn Heights, MI
05.2002 - 04.2015
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Coordinated project workflows for departments.
Education
Nursing
Henry Ford College
Dearborn, MIMedical Assistant(RMA)
Ross Medical School
Redford08.2011
Skills
- ICD-10 Coding
- Microsoft Word
- Current Medical Assistant Certification
- CPT Coding
- Insurance Authorizations
- EMR
- Athena
- Cerner/Citrix
- Nexgen
- Medical Recordkeeping
Timeline
Surgical Scheduler Coordinator
Wayne Health
05.2015 - Current
Registered Medical Assistant
Wayne Health
10.2011 - 04.2015
Photo Supervisor
CVS Pharmacy
05.2002 - 04.2015
Nursing
Henry Ford College
Medical Assistant(RMA)
Ross Medical School
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