Amy Christy
Heflin,AL
Summary
Dedicated professional with extensive experience in workers' compensation, demonstrating strong leadership and time management skills. Proven ability to develop and implement efficient workflows that enhance productivity. Highly proficient in Microsoft Office and EMR applications, consistently achieving high levels of service excellence.
Overview
27
27
years of professional experience
Work History
Scheduler Representative II
Conifer Healthcare Solutions
Talladega, AL
02.2025 - Current
- Accurately schedule complex diagnostic procedures.
- Coordinate with clinical departments on schedule modifications.
- Responsible for order reconciliation.
- Answer incoming calls within the dedicated phone queue.
Workers’ Compensation and Personal Injury Supervisor
Resurgens Orthopaedics
Atlanta, Georgia
01.2020 - 10.2024
- Orchestrated and managed the daily functions of the Workers’ Compensation and Personal Injury departments.
- Established and maintained relationships internally with physicians and leadership team as well as external sources.
- Hired and trained department team members, monitored heavy volume and multi contact center phone queues, ensured bi-weekly payroll cycles and time off calendars for accuracy.
- Marketing during conferences and events. Participated in WorkLink Committee.
- Developed and implemented comprehensive workflow processes and procedures for consistent patient care and excellent customer service.
- Assisted with new physician onboarding and training within the departments. Attended Leadership Development Institute.
- Excelled in resolving client issues resulting in repeat referrals.
Senior Workers’ Compensation Coordinator
Resurgens Orthopaedics
Atlanta, Georgia
01.2007 - 01.2020
- Expedited care to patients who were injured in the course of employment.
- Processed work status forms and medical records, including scanning documents into electronic health record system.
- Assisted with call center for high volume phone queue.
- Created centralized internal workflows for the department.
- Aided management with the development of the Personal Injury Department.
- Was the first employee in the company to successfully work from home, in 2017.
- Managed department when supervisor was out of the office.
Lead Pre-Verification Specialist
Resurgens Orthopaedics
Atlanta, Georgia
01.2004 - 01.2007
- Provided administrative lead support within busy orthopedic office.
- Responsible for insurance pre-verification and appointment scheduling.
- Oversaw OSHA and HIPAA regulations as Safety and Compliance Officer.
- Assisted front desk staff with patient check-in and check-out.
Registered Medical Assistant
Resurgens Orthopaedics
Atlanta, Georgia
01.1999 - 01.2004
- Facilitated back-office patient care as a Registered Medical Assistant.
- Scheduled surgeries and medical testing for spine center and total joint physicians.
- Entered surgical and office charges for electronic claim submissions.
Education
Medical Office Assistant Program -
Georgia Medical Institute
Marietta, GeorgiaCollege Prep & National Honor Society graduate -
Pope High School
Marietta, GeorgiaSkills
- Time management
- Remote
- Leadership
- Diligent
- Reliable
- Self-motivated
- Ambitious
- Attention to detail
- Microsoft Office
- Epic
- Allscripts PM and EMR
- ImpactMD
- Athena
- Radix-DASH
- Rivet
- Cisco
- 8x8
- HIPAA
- Medical terminology comprehension
- ICD-10
- CPT
References
References available upon request.
Timeline
Scheduler Representative II
Conifer Healthcare Solutions
02.2025 - Current
Workers’ Compensation and Personal Injury Supervisor
Resurgens Orthopaedics
01.2020 - 10.2024
Senior Workers’ Compensation Coordinator
Resurgens Orthopaedics
01.2007 - 01.2020
Lead Pre-Verification Specialist
Resurgens Orthopaedics
01.2004 - 01.2007
Registered Medical Assistant
Resurgens Orthopaedics
01.1999 - 01.2004
Medical Office Assistant Program -
Georgia Medical Institute
College Prep & National Honor Society graduate -
Pope High School
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