Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Hi, I’m
Valerie HEARN
Houston,TX
Summary
Overview
4
years of professional experience
Work History
Brookdale At Home
Scheduler
03.2022 - Current
Job overview
- Balance employee availability, customer schedules and maximum load levels when scheduling appointments.
- Work with supervisors and team members to ensure training is done on time monthly.
- Patient evaluation to ensure all needs are being met by aid scheduled to them.
- Create patient/client care plans
- Complete daily, weekly, monthly logs and reports detailing production data such as employee productivity, patient billing, monthly income, training and overtime.
- Working with other departments to coordinate transportation and patient care to and from medical appointment and facility care.
- Answer phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
- Established and maintained client rapport by utilizing quality customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Brookdale At Home
CNA
01.2022 - Current
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Transported patients between rooms and appointments or testing locations.
Private Residence
Private Caregiver
02.2019 - 01.2022
Job overview
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Developed rapport to create safe and trusting environment for care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Education
Smithwood MedicalHouston, TX
No Degree from CNA
12.2020
University Overview
University of Phoenix
No Degree
University Overview
Skills
- Time Management
- Complex Problem-Solving
- Resource Planning
- Patient Admission
- Client Relations
- Employee Timesheet Processing
- Calendar and Scheduling Software
- Scheduled Services
- Teamwork and Collaboration
- Overtime Processing
- Nursing Assistance
- Patient Schedule
- Patient Correspondence
- Customer Demand Analysis
Timeline
Scheduler
Brookdale At Home
03.2022 - Current
CNA
Brookdale At Home
01.2022 - Current
Private Caregiver
Private Residence
02.2019 - 01.2022
Smithwood Medical
No Degree from CNA
University of Phoenix
No Degree
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