John Falcon
Wimberley,TX
Summary
Dependable and customer-focused professional known for enhancing service quality and building lasting client relationships. Committed to operational excellence and continuous improvement.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Owner/Operator
ACE Secured
Wimberley, TX
02.2020 - Current
- Directed daily operations to ensure timely service and customer satisfaction.
- Trained and mentored staff to enhance performance and service quality.
- Analyzed market trends to adjust pricing strategies for competitive advantage.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Independent Contractor
Uber
Austin, TX
11.2016 - 12.2019
- Delivered exceptional customer service by resolving rider inquiries and issues promptly.
- Navigated city routes efficiently to optimize travel times and enhance rider satisfaction.
- Maintained vehicle cleanliness and readiness, adhering to safety standards consistently.
- Adapted quickly to changing demand patterns, ensuring availability during peak hours.
Deli Clerk
H-E-B Grocery
Wimberley, TX
08.2015 - 10.2016
- Assisted customers with deli product selections, enhancing overall shopping experience.
- Operated slicing and packaging equipment, ensuring quality standards were consistently met.
- Maintained cleanliness and organization of deli counter to promote food safety compliance.
- Trained new staff on deli operations, fostering a knowledgeable and efficient team environment.
- Monitored stock levels and communicated needs to management for timely replenishment of supplies.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
HR Manager
W3 Event Specialists
Austin, TX
06.2006 - 01.2015
- Facilitated talent acquisition processes, ensuring alignment with organizational goals and culture.
- Streamlined onboarding procedures, improving new hire integration and training effectiveness.
- Conducted performance management reviews, fostering a culture of continuous feedback and improvement.
- Devised hiring and recruitment policies for 500 Independent Contractor company.
- Managed employee relations issues, promoting a positive workplace environment through effective conflict resolution
Security
W3 Event Specialists
Austin, TX
08.2004 - 06.2006
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections of facilities and reported potential hazards.
- Trained new security personnel on procedures, protocols, and emergency response plans.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Education
High School Diploma -
Wm B Travis High School
Austin, TX05.1981
Skills
- Operations management
- Documentation and reporting
- Hiring
- Staff training and development
- Staffing
- Operations oversight
- Inventory management
- Human resource management
- Client relationship management
- Strong work ethic
- Dependable and reliable
- Customer service
- Safe driving practices
- Courteous and polite demeanor
Timeline
Owner/Operator
ACE Secured
02.2020 - Current
Independent Contractor
Uber
11.2016 - 12.2019
Deli Clerk
H-E-B Grocery
08.2015 - 10.2016
HR Manager
W3 Event Specialists
06.2006 - 01.2015
Security
W3 Event Specialists
08.2004 - 06.2006
High School Diploma -
Wm B Travis High School