John Farley

• Supervised daily operations of transit services, ensuring efficient route management and service delivery.
• Coordinated with maintenance teams to resolve vehicle issues, minimizing service disruptions and delays.
• Coordinates with internal departments and external agencies regarding incidents, accidents,emergencies, road conditions, adverse weather, detours, schedule changes, bus bridges,and other emergent issues in an effort to minimize service disruption.
• Monitors and provides performance coaching to operators and documents outcomes to ensure RTD’s policies and procedures are followed. Provides constructive feedback,positive reinforcement, and recognition in real time. Recommends training, retraining, or other course of action as appropriate, to ensure compliance with RTD’s organizational policies and procedures.
• Monitored compliance with safety regulations, promoting a culture of safety among staff and operators.
• Participates in emergency preparedness planning, coordination, and response.
• Trained new employees on operational procedures and best practices to enhance team performance.
• Investigate accidents, incidents, disputes, OJI accordances, and customer complaints. When investigating accidents, incidents, and potential substance abuse problems, assess the ability of operators to continue in service. Evaluates the severity of

an accident scene and determines if the deployment of

additional resources is required.

• Instruct new operators in the hands-on bus operation in the field. Instructing consists of driving skills, customer service, company policies and fare collection.
• Evaluated training effectiveness and implemented improvements based on participant feedback.
• Understand and follow all RTD, State and Federal laws, policies and regulations.
• Operating the bus properly as an operator ensuring the safe and timely transportation of our customers to their destination.

• Developed and implemented sales strategies to increase market share and drive revenue growth.
• Led a team of sales representatives, providing mentorship and fostering a high-performance culture.
• Analyzed sales data to identify trends, optimize pricing strategies, and enhance product offerings.
• Established strong relationships with key clients, resulting in improved customer satisfaction and loyalty.
• Showroom maintenance consisting of merchandizing product samples, pricing of the products, and creating a customer friendly environment.
• Quality control of the products, customer service and installation.
• Overseeing of product ordering, delivery and installation.
• Managed inventory levels and collaborated with procurement to align product availability with demand forecasts.

• · Consistently exceeded sales goals, while coaching and

motivating staff to do the same.

• · Provided exceptional internal and external customer

service, ensuring timely process of special orders.

• Maintained safe, organized shopping environment for customers, while staffing the appropriate amount of customer service employees for optimal shopping experience.
• Planned and implemented merchandising, ensuring appropriate stock was available. ·
• Provided input for future merchandising decision making

through report analysis, identifying of trends and issues

• Supervised staff of 150 and managed scheduling, training, coaching, rewards and recognition, and written evaluations and coaching.
• · Ensured that corporate policies and procedures were completed.
• · As a Key carrier, I acted as an Assistant. Store Manager when one was not available.

• Supervised daily operations to ensure compliance with company policies and procedures.
• Trained and mentored new clerks on operational workflows and customer service standards.
• Coordinated inventory management processes, optimizing stock levels and minimizing waste.
• Implemented scheduling systems that improved staff allocation and reduced overtime costs.
• Managed human resources, including employee's

regular performance evaluations for staff members,

identifying areas for improvement and growth

opportunities.

• Developed strategies for enhancing customer satisfaction through improved service delivery methods.
• Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Managed cash handling procedures, reducing discrepancies and increasing accuracy in financial reporting.
• Implemented loss prevention measures to reduce shrinkage and protect store assets.

• Managed all aspects of company operations to ensure customer satisfaction and sales goals.
• Managed employee scheduling, including job site coordination.
• Managed inventory control, including product ordering and distribution to customer
• Personnel, human resources, payroll product sales, customer relations, P & L and quality control

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored staff on best practices in food safety and customer service.
• Implemented inventory management procedures to minimize waste and optimize stock levels.
• Developed staff schedules to align workforce capacity with peak business hours.

• Managed promotional aspects of the company, including sales, advertising, and customer service.
• Managed personnel, including scheduling, job site coordination, and quality control.
• Managed operational activities including product purchasing, inventory control, and distribution, and material installations.

• Maintained cleanliness and safety standards across all store areas.
• Operated floor scrubbers and buffers to ensure polished surfaces.
• Conducted routine inspections of flooring for damage or wear.
• Stock merchandize to the shelves.

• Oversaw daily operations of produce department, ensuring optimal freshness and quality standards.
• Managed inventory control processes, reducing waste through effective stock rotation strategies.
• Trained and mentored staff on product handling and customer service best practices.
• Implemented safety protocols to maintain compliance with health regulations and guidelines.
• Developed promotional displays to enhance product visibility and drive sales growth.
• Collaborated with suppliers to source high-quality produce while negotiating favorable terms.
• Oversaw store operations as a Assistant Manager.

• Oversaw daily operations of produce department, ensuring compliance with quality standards.
• Managed inventory levels, optimizing stock rotation to minimize waste and enhance freshness.
• Trained and mentored staff on best practices for produce handling and customer service.
• Implemented process improvements that streamlined workflows and increased efficiency in product displays.

• Promoted from bag boy to stocker/checker within three months and then to Lead Stocker
• Managed evening stock crew until promoted to produce department, and then assistant produce manager.
• Collaborated with team to develop strategies for enhancing customer satisfaction through quality produce selection.
• Supported training initiatives for new staff on best practices in produce handling and safety protocols.
• Analyzed sales trends to optimize product placements and improve overall department performance.
• Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
• Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
• Monitored competitor activity within the marketplace, making necessary adjustments within the department based on industry trends or local demand changes.
• Maintained produce display, and prep and storage areas in clean and orderly condition.