John Finnerty
Anaheim,CA
Summary
Results-driven professional with a solid background in insurance claims management and operational efficiency. Demonstrated success in reducing claims turnaround times and improving customer satisfaction through effective problem-solving and process optimization. Aiming for a leadership position in customer success or operations to drive strategic growth and enhance client experiences.
Overview
20
20
years of professional experience
Work History
Independent Contractor
Uber Eats
Orange County, CA
05.2018 - Current
- Delivered food promptly to customers across various locations.
- Navigated routes efficiently using GPS technology for timely deliveries.
Claims Adjuster, Automobile and Casualty
Infinity Insurance Company
Cerritos, CA
08.2015 - 05.2018
- Managed high-value and complex automotive insurance claims, ensuring compliance with company policies and state regulations.
- Evaluated insurance claims for automobile and casualty incidents, ensuring thorough assessments and compliance.
- Negotiated settlements to resolve disputes, adhering to policy guidelines and fostering positive client relations.
- Coordinated with repair shops and medical providers for accurate claim resolutions.
Claims Adjuster, Automobile and Casualty
Robert Moreno Insurance Company
Fullerton, CA
09.2011 - 08.2015
- Evaluated insurance claims for automobile and casualty incidents.
- Investigated claim details through claimant interviews and thorough documentation review to establish facts.
- Conducted interviews with claimants to gather facts regarding their loss or injury.
- Coordinated with repair shops and medical providers for accurate claim resolutions.
Claims and Risk Analyst
Mercury Insurance Group
Brea, CA
09.2006 - 09.2011
- Assessed insurance claims for automobile and casualty incidents, ensuring thorough evaluation and adherence to policy guidelines.
- Investigated claim details through interviews and documentation review.
- Collaborated with clients to gather necessary information for claims processing.
- Resolved disputes by negotiating settlements in accordance with policy guidelines.
Education
Bachelor of Arts - History
University of California, Santa Cruz
Santa Cruz, CA06-2006
High School Diploma -
Service High School
Anaheim, CA06-2002
Skills
- Customer Experience and Client Retention
- Strategic problem-solving
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
People And Leadership Skills
- Customer Experience and Client Retention
- Conflict Resolution and Negotiation
- Process Improvement and Efficiency
- Leadership and Team Development
- Communication and Influence
Timeline
Independent Contractor
Uber Eats
05.2018 - Current
Claims Adjuster, Automobile and Casualty
Infinity Insurance Company
08.2015 - 05.2018
Claims Adjuster, Automobile and Casualty
Robert Moreno Insurance Company
09.2011 - 08.2015
Claims and Risk Analyst
Mercury Insurance Group
09.2006 - 09.2011
Bachelor of Arts - History
University of California, Santa Cruz
High School Diploma -
Service High School