John Fitzpatrick
Chestnut Hill,MA
Summary
Adept in customer communication and quality control, I excel in creative thinking and adaptability, significantly improving service efficiency. Skilled in both telephone etiquette and culinary preparation, my approach has consistently elevated customer experiences.
Overview
3
3
years of professional experience
Work History
Clerk/bakery and Parlor Worker
Bredenbecks Bakery & Ice Cream Parlor
05.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Recorded and prepared to-go bakery orders
- Assisted at bakery studio in minor pastry decorating and other preparation (cookie dusting, gift bag prepping, gingerbread kit making, etc.)
Nanny
Freelance
09.2022 - Current
- Assisted with light housekeeping duties
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene, and socialization.
- Drive children to and from respective extra-curricular activities.
Food Runner
Campbell's Place
03.2022 - 07.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order ticket.
- Held responsibility for preparing and maintaining organization of food prep stations to ensure efficient and sanitary preparation
Barista
Baker Street Bread Co.
08.2021 - 01.2022
- Maintained a clean and organized workspace to ensure efficiency and cleanliness
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Aided customers new and returning customers in an order best for them
- Prepared a variety of drinkings, operated an espresso machine
- Made sure pastries were always stocked
Landscaper
DONE Residential Services
05.2021 - 08.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
History
Temple University
Philadelphia06.2026
High School Diploma -
Springfield Township High School
Springfield PA06.2022
Skills
- Telephone Etiquette
- Customer Satisfaction
- Quality Control
- Customer Communication
- Flexible and Adaptable
- Creative Thinking
Hobbies
Massive Hockey fan, Rangers specifically but love the sport as a whole. Deeply into comics and sci-fi as well. Anything History interests me, I love reading about bizarre and unique occurrences throughout history and how we as humans have changed over time. I am also big into the outdoors, hiking especially. Any chance to be outside I will take.
Timeline
Clerk/bakery and Parlor Worker
Bredenbecks Bakery & Ice Cream Parlor
05.2023 - Current
Nanny
Freelance
09.2022 - Current
Food Runner
Campbell's Place
03.2022 - 07.2022
Barista
Baker Street Bread Co.
08.2021 - 01.2022
Landscaper
DONE Residential Services
05.2021 - 08.2021
History
Temple University
High School Diploma -
Springfield Township High School
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