John Champion
Davenport,Florida
Summary
I would like to learn and better myself and be able to move forward in your company. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Server
Cracker Barrell
Kissimmee, FL
04.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
2nd Cook
Disney World
Orlando, FL
08.2017 - 11.2017
- Assisted Head Chef in planning, preparing and cooking meals for up to 200 guests.
- Maintained cleanliness of work area and equipment according to health regulations.
- Ensured all food items were stored properly and labeled correctly.
- Prepared soups, sauces, gravies, salads, vegetables and other foods for service.
- Cooked meats, poultry, fish and shellfish dishes according to recipes or customer specifications.
- Followed safety procedures when handling hot surfaces or sharp objects.
- Adjusted seasoning mixtures to enhance flavor of dishes.
- Operated various kitchen equipment including ovens, grills, fryers and blenders.
- Cleaned pots, pans, utensils and other kitchen tools after use.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
TA
Walmart
- Serves Stock up produce clean floors Lable cvps collect bad products from customer service and dispose it properly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Dishwasher and cook
Hooters
- Wash dishes clean floors prepared food in safe and timely manner.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
Assistant manager trainee
Sunoco
- Counting money cashed out money inventory stock horsepower check fire extinguishers take care of guests clean and maintain the store
- Coached and mentored new staff members on company policies and procedures.
- Supervised cashiers during peak hours to maintain smooth checkout processes.
- Reviewed financial statements regularly to identify areas of improvement.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assigned tasks to associates to fit individual skill levels and maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer service representative
Circle k
- Inventory clean store inside and out counted money prepared fresh hot dogs and coffee stock the cooler and take care of customers
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Pen Forster General
Scranton, PA05-2021
Some College (No Degree) -
Southern Hampshire University
Manchester, NHSkills
- Customer service experience
- GMA in Royal Rangers
- Table Bussing
- Food Running
- Guest Seating
- Effective customer upselling
- Sales expertise
- Point of Sale (POS) system operations
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
Graduation Year
2026
References
- Robert Champion, Disney, Cook 1, rchampion473@gmail.com, 609-402-5528
- Dana Davidson, Walmart, Food sales associates, 863-210-3164
- Ceree Price, Southern glaciers, Team leads, 863-808-2475
References
References available upon request.
Timeline
Server
Cracker Barrell
04.2023 - 02.2024
2nd Cook
Disney World
08.2017 - 11.2017
TA
Walmart
Dishwasher and cook
Hooters
Assistant manager trainee
Sunoco
Customer service representative
Circle k
High School Diploma -
Pen Forster General
Some College (No Degree) -
Southern Hampshire University