Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Forrest

Essex,MD

Summary

Early-career customer service representative with experience supporting product questions, returns, and delivery coordination. Skilled in conflict resolution, point of sale, and clear communication. Focused on improving customer satisfaction, accurate order handling, and smooth service from sale to delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ashley Furniture Homestore
Baltimore, MD
06.2024 - 05.2025
  • Resolved customer concerns by phone, email, and in-store conversations.
  • Assisted Ashley HomeStore customers with product questions and store policies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Processed returns, exchanges, and service requests using point-of-sale systems.
  • Explained financing options, promotions, and warranty coverage to shoppers.
  • Scheduled deliveries and coordinated order details with warehouse and dispatch teams.
  • Updated customer records and order notes in company service systems.
  • Supported sales associates with product availability and special order information.

Assistant Vintage Reseller

Linda Greenwell
Baltimore, Maryland
06.2025 - Current
  • Evaluated inventory condition and prepared items for resale presentation.
  • Priced merchandise using market trends and seller guidelines.
  • Communicated with buyers to answer questions and confirm orders.
  • Resolved customer concerns with clear, professional communication.
  • Resolved customer issues promptly and professionally.
  • Advised customers on product features and benefits.
  • Coordinated pickup, drop-off, and posting schedules for resale items.
  • Packaged sold items for shipment with careful handling.

Education

High School Diploma -

Kenwood High School
Essex
06-2024

Some College (No Degree) - General Studies

The Community College of Baltimore County
Essex, MD
10-2026

Skills

  • Customer service
  • Conflict resolution
  • Point of sale
  • Order processing
  • Product knowledge

Timeline

Assistant Vintage Reseller

Linda Greenwell
06.2025 - Current

Customer Service Representative

Ashley Furniture Homestore
06.2024 - 05.2025

High School Diploma -

Kenwood High School

Some College (No Degree) - General Studies

The Community College of Baltimore County
John Forrest