John Forshee
Birmingham,AL
Summary
Proven track record of enhancing operational efficiency, demonstrated during tenure at Climatic Comfort Products. Skilled in vendor relations and HIPAA compliance, I excel in environments requiring attention to detail and excellent communication. Leveraged multitasking abilities to exceed daily targets, significantly improving team productivity and customer satisfaction without compromising accuracy or safety.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Climatic Comfort Products
03.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Operates forklift safely.
- Pulls customers orders in a timely manner.
- Load and unloads cargo trucks.
- Float around all areas of the company. Delivery Driver, manage the warehouse, answering phones, and inside sales.
Warehouse Production Worker
Mazer Appliance
04.2021 - 04.2022
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Monitored work areas for cleanliness and functionality.
- Use pallet jacks to move items to and from warehouse
- Unloaded cargo from trucks during daily shipments.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Billing Specialist
Southeast Diabetes
09.2020 - 04.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Processed Insurance payments for medical supplies.
- Processed and sent invoices, adjustments and credit memos to customers.
- Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
- Contacted clients to follow up on late invoices.
- Scanned invoices to update patient records as needed.
- Contacted patients and their respective insurance company to ensure payments were processed in a timely manner.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
Case Manager
PeerLink Medical
06.2018 - 06.2020
- Oversaw staff development through in-depth trainings.
- Reviewed and corrected claim errors to ensure smooth processing. Used peer-x-change to schedule doctor-to-doctor phone calls. Met urgent deadlines and insured all cases were posted back to various clients flawlessly.
- Maintained accurate directory of all personnel and phone extensions.
- Performed data entry operations to update database with customer responses.
- Supervised and maintained all utilization review documentation through peer-x-change
- Completed skilled administrative work to support all office staff and operational requirements.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Reviewed documents and flagged incomplete or inaccurate information.
- Adhered to all facility, company and legal guidelines.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Education
GED -
Jefferson State
Birmingham, ALSkills
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Active Listening
- Sales
- Customer Service
- Vendor Relations
- HIPAA Compliant
- Quick Learner
- Multi-Line Phone Use
- Administrative Tasks
Timeline
Warehouse Associate
Climatic Comfort Products
03.2022 - Current
Warehouse Production Worker
Mazer Appliance
04.2021 - 04.2022
Billing Specialist
Southeast Diabetes
09.2020 - 04.2021
Case Manager
PeerLink Medical
06.2018 - 06.2020
GED -
Jefferson State