Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Regional Director, Western Sales
Yardi
11.2015 - 06.2024
Manage a sales team overseeing 420 property management clients.
Responsible for recruitment, hiring, onboarding, and ongoing mentoring of Account Executives.
Experience in managing both mid-market and enterprise sales teams
Forecast monthly, quarterly, and annual revenue numbers for assigned region.
Represented company at various national and global events.
Manage a book of business worth roughly $46M in recurring revenue and tasked with growing revenue.
Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
Monitored staff performance by actively engaging in and observing day-to-day activities.
Sr. Client Services Manager
ViaWest
06.2015 - 11.2015
Managed an $18.7M book of business spanning 60 clients.
A technical escalation point for any issues that arose within customer accounts, when necessary.
Collaborated with sales teams to identify opportunities for upselling and cross-selling services to clients.
Conducted regular client reviews to assess service quality, discuss feedback, and implement improvements.
Lead project manager with regards to rolling out any product(s) to new and existing clients.
Client Services Manager
ViaWest
09.2014 - 06.2015
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
Developed new employees and on-going performance assessment of current employees.
Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
Education
Bachelor of Arts and Science – Political Science -
University of Colorado at Boulder
05.2011
Skills
Highly competitive and revenue-driven individual
Able to adapt and work under pressure
Excellent interpersonal communication skills
Strong organizational skills and attention to detail
Meetings and presentations
Client Relationships
Awards
Integrated Research – Inside Sales Award, FY2012
Intel – SMB Rep of the Year – West, FY2013
Yardi – Award of Excellence – FY2016, Fy2017, & FY2018
References
Ryan Sullivan, Associate Vice President, Sales, Proofpoint, (303) 618-9144