Summary
Overview
Work History
Education
Skills
Karate Instructor
Timeline
Generic

John Fussell

Metairie,LA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Genuine Parts Co
06.2022 - Current
    • Greeted customers and helped with product questions, selections, and purchases.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Maintained clean sales floor and straightened and faced merchandise.
    • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
    • Used POS system to process sales, returns, online orders, and gift card activations.
    • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
    • Answered questions about store policies and addressed customer concerns.
    • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
    • Balanced and organized cash register by handling cash, counting change, and storing coupons.
    • Developed professional relationships with customers to increase loyalty, retention and rapport.
    • Managed cash register after end of shift to balance and record accurate transactions.
    • Utilized upselling techniques to promote additional products and increase sales.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
    • Managed efficient cash register operations.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Provided exceptional services and pleasant shopping experiences to retail customers.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
    • Maintained up-to-date knowledge of store sales, payment policies and security standards.
    • Prioritized helping customers over completing other routine tasks in store.
    • Used in-store system to locate inventory and place special orders for customers.
    • Developed strong rapport with customers and created positive impression of business.
    • Recommended complementary purchases to customers, increasing revenue.
    • Monitored customers for signs of security concerns and escalated issues to management.
    • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
    • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Dispatcher

Genuine Parts Co
06.2022 - Current
    • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
    • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
    • Directed dispatching, routing, and tracking of 5 fleet vehicles.
    • Sent out drivers to assist 10 hourly callers based on locations, needs and worker availability.
    • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
    • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
    • Processed invoices and payments for dispatched orders to provide proof of transaction.
    • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
    • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
    • Closely monitored dispatch board to triage and prioritize over daily calls.
    • Closely monitored dispatch board to triage and prioritize over hundreds of daily calls.
    • Minimized cost of operations by optimizing routes for drivers to align with budget.
    • Answered phone calls and responded to customer emails.
    • Monitored vehicle locations to coordinate timely arrivals.
    • Assisted in resolving customer complaints and grievances.
    • Monitored and tracked dispatch communication systems.
    • Utilized dispatch software to enter customer orders, deliveries and receipts.

Education

Associate of Applied Science - EMT - Paramedic

Delgado Community College
New Orleans, LA
05.2025

High School Diploma -

Kenner Discovery Health Sciences Academy
Kenner, LA
05.2023

Skills

    • Money Handling
    • Regulatory Compliance
    • Order Processing
    • Display Setup
    • Customer Service
    • Loss Prevention
    • Teamwork
    • First Aid
    • Emergency Response
    • Public Safety
    • CPR Certified
    • Recreation Management
      • Injury Treatment
      • Injury Prevention
      • Skill Development
      • Physical Conditioning
      • Self-Defense
      • Minor Injury Treatment
      • Physical Assessment
      • Class Leadership
      • Client Coaching
      • One-on-One Coaching
      • Active Listening
      • Goal Setting

Karate Instructor

I teach karate at Louisiana Black Belt Academy and have been training since i was 3 years old

Timeline

Retail Sales Associate

Genuine Parts Co
06.2022 - Current

Dispatcher

Genuine Parts Co
06.2022 - Current

Associate of Applied Science - EMT - Paramedic

Delgado Community College

High School Diploma -

Kenner Discovery Health Sciences Academy
John Fussell