I love building and creating things since I was young "You can't use up creativity The more you use, the more you have" - Maya Angelou
John Gallagher
Experienced Director | Customer Service Specialist | Customer Relations Manager| Seasoned Account Executive
Fort Worth,TX
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
Work History
Account Executive @ SpotOn | Sales and Marketing
SpotOn
San Francisco, CA
03.2023 - Current
- Helping restaurants and small businesses to compete and win with intuitive software, point-of-sale systems, and payment solutions.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Serviced accounts and proposed new products and services to maximize revenue. Helped multiple restaurants see 10% increase in revenue and save over 15k per year in credit card processing.
- Distributed marketing materials to existing and prospective clients to promote products and services
- Developed and managed strong and growing pipelines of prospective small business customers
Insurance Agent
Globe Life
Arlington, TX
11.2022 - 03.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients. Managed over 50 calls per day and increased sales by over 10%
- Obtained underwriting approval by completing application for coverage.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Utilized CRM software to manage client relationships
- Investigated and processed claims swiftly to keep customers satisfied
Territory Sales Manager
New Orleans Brick & Stone
Fort Worth, TX
11.2021 - 03.2023
- Researched competitors' activities and products to uncover new trends
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts
General Manager
Car Concepts Inc
Keller, TX
08.2020 - 10.2021
- Managing day to day operations of an automotive shop
- Provide excellent customer service
- Oversee daily operations of employees.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
General Manager of Operations
Caliber Auto/ Service First Automotive
Fort Worth, TX
03.2019 - 08.2020
- Oversee daily operations for an automotive shop.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Increased profit by streamlining operations.
Territory Sales Officer
Drayton Distributors BG
Seekonk, MA
02.2018 - 02.2019
- Sold and distributed automotive chemistry
- Provided specialized training to service advisors, managers and technicians for automotive dealerships and independent shops.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Cape Cod Regional Technical School
Harwich Port, MA 09.1993 - 1997.05
Skills
Direct Sales
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Account Executive @ SpotOn | Sales and Marketing
SpotOn
03.2023 - Current
Insurance Agent
Globe Life
11.2022 - 03.2023
Territory Sales Manager
New Orleans Brick & Stone
11.2021 - 03.2023
General Manager
Car Concepts Inc
08.2020 - 10.2021
General Manager of Operations
Caliber Auto/ Service First Automotive
03.2019 - 08.2020
Territory Sales Officer
Drayton Distributors BG
02.2018 - 02.2019
High School Diploma -
Cape Cod Regional Technical School
09.1993 - 1997.05