John Garner
Healthcare Business Owner, A PCT/CNA, Medical Courier
Houston,TX
Summary
Goal-oriented, accountable, and compassionate healthcare professional with over 10+ years of hands-on experience in a fast-paced home health and medical operations settings. Background includes patient care technician experience, business partner support, and administrative coordination, with a strong track record of reliability, adaptability, and professionalism. Excellent interpersonal communication skills, solid attention to detail, and a commitment to supporting time-sensitive, high-priority medical transport and patient care services.
Overview
5
5
Certifications
27
27
years of professional experience
Work History
BUSINESS PARTNER
Top Notch Healthcare Assistance, LLC
Houston, TX
08.2016 - Current
- Supervised administrative operations, implemented agency policies, and ensure compliance with DADS and Medicare regulations while supporting QAPI requirements.
- Recruited and on boarded 75 qualified personnel, coordinated care for more than 150 clients, and worked closely with account managers, recruiters, and healthcare professionals.
- Oversaw staff education and evaluations, managed budgeting and accounting systems, and ensured personnel had the funds, equipment, and supplies needed to perform their duties.
- Implemented site-specific programs and maintained the accuracy of public information materials and agency activities.
PATIENT CARE TECHNICIAN
Top Notch Healthcare Assistance, LLC
Houston, TX
06.2011 - 08.2016
- Provided direct patient care, including medication support, hygiene assistance, mobility help, transfers, and repositioning to promote comfort and prevent complications.
- Assisted with physician-prescribed exercises and physical therapy, while maintaining proper transport using wheelchairs, stretchers, and other mobility equipment.
- Communicated between patients, families, nurses, and physicians; observed, documented, and reported symptoms, vital signs, weights, blood glucose readings, and intake/output accurately.
- Performed specialized care for colostomy bags, NG tubes, JP drains, tracheostomies, catheters, and hemovacs in accordance with care needs and safety standards.
PACKAGE HANDLER/DELIVERY COURIER
Mistletoe Warehouse
Houston, TX
01.2000 - 01.2010
- Handled receiving, shipping, labeling, rotation, and storage of products while maintaining quality and safety standards.
- Assisted with loading and unloading equipment and ensured orders were accurate, complete, and on time.
- Delivered packages professionally using global positioning system and route planning, while providing strong customer service and working independently.
- Lifted up to 90 lbs. and worked flexible hours, including overtime and weekends, in a fast-paced environment.
Education
High School - undefined
Continental Academy
01.2006
High School - undefined
Jack Yates High School
Houston, Texas01.1982
Skills
Technical Skills: Managed Care, Patient Record Management, Healthcare, Revenue Growth, HIPAA Knowledge and Implementation
Industry Knowledge: Team Building and Leadership, Customer Relationship Management, Performance Tracking and Evaluation, Training and Development, Healthcare Management, Global Positioning System, Route Planning, On-call Response, Hospital and Lab Coordination, Dispatch Communication, Documentation and Delivery Tracking, Safety and Protocol Compliance
Medical Equipment: Air TAP System, Neuro Chair, Hoyer Lift, Gait Belt
Certification
TWIC
Timeline
BUSINESS PARTNER
Top Notch Healthcare Assistance, LLC
08.2016 - Current
PATIENT CARE TECHNICIAN
Top Notch Healthcare Assistance, LLC
06.2011 - 08.2016
PACKAGE HANDLER/DELIVERY COURIER
Mistletoe Warehouse
01.2000 - 01.2010
High School - undefined
Jack Yates High School
High School - undefined
Continental Academy