General Manager with two years management experience. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Red Mango
19 Church Street, Montclair New Jersey
05.2012 - Current
Responsibilities include interviewing, selecting, training and supervising staff of up to 10
Interacting positively with customers while promoting our products
Organizing events such as book readings in the store with large groups of children
Calculating inventory and ordering appropriate supplies
Promoting a positive atmosphere and going above and beyond to guarantee each customer receives exceptional food and service.
Preparing for and executing new menu implementations.
Effectively managing payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Leading and directing team members on effective methods, operations and procedures.
Recognizing and formally acknowledging outstanding staff performance to boost company morale and productivity.
Waiter
That's Amore
Denville, 07834, NJ
01.2008 - 06.2011
Cleaned and organized eating, service, and kitchen areas
Greeted each customer with friendly eye contact
Performed other tasks as assigned by the sous chef or chef
Took food orders and relayed orders to kitchens or serving counters
Cleared and re-set tables at conclusion of each guest meal
Managed guest checks, collected cash and processed credit cards
Presented menus to patrons and answered questions about menu items, making recommendations upon request
Provided excellent customer service
Laborer
Adron Inc.
Mountain Lakes, NJ
08.2008 - 08.2010
Operated fork truck in warehouse to move pallets of supplies
Operated large mixers which deposited product into containers
Loaded products onto trailers for delivery.
Reported all equipment failures and malfunctions to supervisor.
Laborer
Dyer Insulation
Rockaway, NJ
05.2007 - 08.2007
Prepared and cleaned construction sites by removing debris.
Loaded and unloaded building materials used for construction.
Set ladders, scaffolds and hoists in place for taking supplies to roofs.
Sprayed beams with fireproof compound.
Education
High School Diploma -
Morris Knolls High School
Rockaway, NJ
2005
Skills
Staff scheduling to ensure adequate coverage and profitability
Dynamic, friendly hostess
Inventory control and record keeping
Natural leader
Excellent work ethic
Point of Sale (POS) system operation
Servsafe certified
Passion for customer satisfaction and going above and beyond to ensure customer satisfaction
Expert in assembling and disassembling Taylor soft-serve machines