Sheila Scurlark
Brandon Rental Centers
Seffner,FL
2027
years of professional experience
Experienced and versatile professional with a strong background in culinary operations, management, corporate trainer for Bob Evans Restaurants with a proven ability to train and develop employees., maintain quality and safety standards, and ensure procedures and recipes are consistently followed. Skilled in team leadership, sanitation, inventory control, ordering, customer service and day-to-day operations. Additional experience in customer service and rental operations, including earth-moving equipment and event rentals.
Dependable,organized, adaptable, and committed to delivering quality service while helping teams and businesses operate efficiently.
Work History
Back of House Manager
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Trained new employees on operational procedures and best practices for food preparation.
- Coordinated with front-of-house teams to maintain efficient service flow during peak hours.
Customer Service Representative
3 Years 2 Months- Assisted customers with rental inquiries and product selection.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints to enhance satisfaction and retention.
- Managed inventory levels, ensuring availability of rental equipment.
- Collaborated with team members to streamline service processes.
- Developed strong relationships with repeat customers through personalized service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Training Specialist/ Corporate Trainer
30 Years 4 Months- Consistently adhere to quality expectations and standards. Maintain knowledge of current menu items, garnishes, ingredients and preparation methods. Oversee kitchen employees operations to ensure production levels and service standards. Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food.
Education
Bachelor of Science - Business Management
Associates of Arts - Hospitality, Travel and Tourism
Skills
Directed training strategies that led to effective outcomes through tailored approaches.
Delivered superior results in high-pressure situations by leveraging team strengths.
Drove profitability initiatives through strategic portion control and cost management.
Cultivated a strong reputation for reliability and accountability in all roles held.
Utilized extensive experience in hospitality to foster service excellence across teams.
Advanced food safety protocols to mitigate potential risks effectively.
Elevated team performance through comprehensive and targeted staff training initiatives.
Achieved compliance with food safety regulations
enhancing customer safety standards.
Maintained rigorous sanitation standards in all food preparation areas to ensure quality.
Optimized kitchen operations to improve workflow and productivity.
Coordinated staffing schedules to ensure operational efficiency and adequate coverage.
Executed quality assurance initiatives to uphold product integrity and customer satisfaction.
Managed employee scheduling efficiently to align with evolving operational needs.
Designed menus that align with customer preferences and industry trends
ensuring relevancy.
ACTIVITIES AND HONORS
Certificate of Achievement (04/07/2016) Professional achievement for successful completion of a Corporate B-3 Trainer Program., Certificate of Achievement 10/25/2014 Completed all requirements to be certified as a training specialist.
Timeline
Customer Service Representative
Brandon Rental Centers
06.2023 - 08.2026Read More
Training Specialist/ Corporate Trainer
Bob Evans
04.1996 - 2021Read More
University of Phoenix
Associates of Arts from Hospitality, Travel and Tourism
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University of Phoenix
Bachelor of Science from Business Management
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Back of House Manager
Mahana Fresh
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