John Gellici
Brick,NJ
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
7
7
years of professional experience
Work History
Service Associate
Red Moon Restaurant & Pizza
09.2018 - Current
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Managed financial transactions with accuracy, ensuring proper tracking of expenses and timely payment processing.
- Safe Driving Record
Sales Associate
GNC
11.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Counter Person
Bubbakoos Burritos
09.2017 - 11.2018
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Education
High School Diploma -
Brick Memorial High School
Brick, NJ06.2018
Skills
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Quality Assurance
- Sales experience
- Listening Skills
Timeline
Sales Associate
GNC
11.2018 - 12.2020
Service Associate
Red Moon Restaurant & Pizza
09.2018 - Current
Counter Person
Bubbakoos Burritos
09.2017 - 11.2018
High School Diploma -
Brick Memorial High School
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