John Gervais
Post Falls,ID
Summary
Dynamic Field Service Engineer with a proven track record at Productivity Inc., excelling in troubleshooting and repair of complex mechanical systems. Adept at enhancing operational efficiency through effective project management and remote support, while fostering strong client relationships. Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Productivity Inc.
Plymouth, MN
01.2023 - Current
- Diagnosed and resolved technical issues in mechanical and electronic systems.
- Conducted preventive maintenance on equipment to ensure optimal performance.
- Collaborated with clients to deliver training on equipment operation and safety protocols.
- Documented service reports detailing troubleshooting steps and repairs performed.
- Provided technical support for installation of new machinery, ensuring compliance with specifications.
- Performed onsite installation, modification and maintenance of systems and equipment.
Overhead Crane Service Technician
Whiting Services
Spokane, WA
04.2022 - 12.2022
- Diagnosed and repaired mechanical issues on a variety of equipment to ensure operational efficiency.
- Performed routine maintenance checks to uphold safety standards and prolong equipment lifespan.
- Conducted thorough inspections to identify potential issues before they escalated into major repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Diagnosed and repaired problems with electrical and mechanical systems.
Operation Manager/Senior Field Technician
Professional Crane Inspections
Spokane, WA
03.2015 - 05.2020
- Led safety inspections for crane operations, ensuring compliance with industry standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identified and repaired faults in mechanical, electrical, pneumatic, and vacuum systems, enhancing system reliability.
- Executed inspections in strict accordance with OSHA 1910.179 regulations and NEC guidelines, promoting workplace safety and regulatory compliance.
Education
High School Diploma -
University High School
Spokane Valley, WA06-2005
Skills
- Remote support
- On-site support
- Equipment installation
- Troubleshooting and repair
- Project management
- Mechanical troubleshooting
- Schematic reading
- VFD programming
Certification
- Advanced Makino Training - 2024
- Demag advanced IDAPSY certification - 2022
Timeline
Field Service Engineer
Productivity Inc.
01.2023 - Current
Overhead Crane Service Technician
Whiting Services
04.2022 - 12.2022
Operation Manager/Senior Field Technician
Professional Crane Inspections
03.2015 - 05.2020
High School Diploma -
University High School