John Gilchrist
Austin,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and inventory control, notably at the University of Texas at Austin. Excelled in enhancing customer satisfaction and streamlining inventory processes. Determined professional with dedication to hard work and team player attitude.
Overview
9
9
years of professional experience
Work History
Store Clerk III
University Of Texas At Austin
04.2019 - Current
- Helped customers complete purchases, locate items, answer questions and place special orders for items not carried in the stockroom.
- Processed customer returns and refunded accounts with a VT6 document in UT mainframe
- Provided customer invoices as needed to accounting departments
- Replenished sales floor items and organized shelves, racks, and bins.
- Placed orders daily for items that reached the ordering point in the store's inventory
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays, back orders, missing or damaged items
- Executed billing weekly, creating and approving a VT7 document in UT mainframe
- Provided procard invoices to my accounting department at the end of each month
Bakery Clerk
Randalls
07.2018 - 04.2019
- Answered customer questions about products and helped locate food items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Packaged fresh baked goods daily, ensuring consistent high-quality products for customers.
- Ensured compliance with food safety regulations by maintaining clean and organized workspace at all times.
- Prioritized helping customers over completing other tasks in store.
Research Lab Assistant
University Of Alabama At Birmingham
08.2017 - 02.2018
- Documented experimental data and completed reports.
- Maintained inventory of needed supplies and reagents for laboratory operation.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory instructions.
Assistant Deli Manager
The Fresh Market
02.2016 - 08.2017
- Trained new team members in proper food handling techniques and equipment usage
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Operated price computing scale to accurately slice, weigh and label food products.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Assisted department manager weekly with inventory and ordering.
Layaway Associate & Cash Office Associate
Kmart, Sears Holding
11.2015 - 02.2016
- Managed inventory of layaway items, ensuring proper storage and easy retrieval upon payment completion.
- Supported loss prevention efforts by monitoring high-value items placed on layaway and following established security protocols.
- Enhanced customer satisfaction by providing efficient and accurate layaway services.
- Promotion to Cash Office Associate
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits and corporate cash shipments.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Sorted and counted coin and currency to make change for associates.
Education
Master of Science - Biotechnology
University of Alabama At Birmingham
07.2017
Bachelor of Science - Biology
Univeristy of Alabama At Birmingham
05.2015
Timeline
Store Clerk III
University Of Texas At Austin
04.2019 - Current
Bakery Clerk
Randalls
07.2018 - 04.2019
Research Lab Assistant
University Of Alabama At Birmingham
08.2017 - 02.2018
Assistant Deli Manager
The Fresh Market
02.2016 - 08.2017
Layaway Associate & Cash Office Associate
Kmart, Sears Holding
11.2015 - 02.2016
Bachelor of Science - Biology
Univeristy of Alabama At Birmingham
Master of Science - Biotechnology
University of Alabama At Birmingham
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