
Customer focused professional with 12+ years of experience in high volume hospitality and team leadership. Proven ability to build relationships, resolve issues quickly and deliver exceptional service under pressure. Experienced in managing operations, handling customer concerns and driving in repeat business. Seeking to transition career in an environment where communication, problem solving, client relationships and growth are important.
Managed daily operations in a high traffic, fast paced environment ensuring excellent customer experiences. Built strong relationships with regular customers increasing repeat business and customer loyalty. Handled customer issues and conflict resolution quickly and professionally. Maintained composure and efficiency during peak hours and pressure situations. Trained new hires on the standards of the establishment to create successful team preformance. Upsold menu items and specials to increase the revenue of the business.
Supported classroom instruction and assisted teachers in art and english classes. Communicated effectively with students from diverse backgrounds. Adapted quickly to a new cultural and professional environment. Helped create a positive and supportive learning atmosphere.
Customer relationship management
Communication and interpersonal skills
Conflict resolution and problem solving
Sales and upselling products
Team leadership and training
Adaptability